Technical Service Manager, Global Cloud Operations, Palo Alto

SAP
Palo Alto
Workplace: HybridFull timeUSD 90,600 - 208,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Customer-facing advisory","Communication","Engagement management","De-escalation","Presentation"]

Own the technical lifecycle for customers using SAP’s Cloud ERP Private offering, advising on complex landscape changes and safeguarding customer investments in SAP ECS. Serve as a trusted, customer-facing delivery advisor: run stakeholder cadence, lead escalations, orchestrate expert resources, and manage technical discussions from architecture and integration through security, continuity, and roadmap execution. Drive technical and operational reviews and support migration planning for S/4HANA, infrastructure, and managed services.

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FursaFursa
SAP
SAP
2 hours ago

Technical Service Manager, Global Cloud Operations, Palo Alto

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Job Summary

Own the technical lifecycle for customers using SAP’s Cloud ERP Private offering, advising on complex landscape changes and safeguarding customer investments in SAP ECS. Serve as a trusted, customer-facing delivery advisor: run stakeholder cadence, lead escalations, orchestrate expert resources, and manage technical discussions from architecture and integration through security, continuity, and roadmap execution. Drive technical and operational reviews and support migration planning for S/4HANA, infrastructure, and managed services.
Location: Palo Alto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary customer contact for technology and cloud service delivery discussions.
  • •Run regular stakeholder cadence, manage expectations, and act as the first escalation point.
  • •Own technical discussions and orchestrate SAP experts to resolve complex topics for the customer.
  • •Maintain detailed understanding of the customer landscape in ECS and advise on interdependencies across systems.
  • •Support cloud roadmaps and migration efforts, including infrastructure architecture, security/compliance, business continuity, networks, and integration scenarios.
Travel: Low travel

Pay and Benefits

Salary: USD 90,600 - 208,000 annually

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • •6+ years of experience with SAP Basis administrative duties (required).
  • •6+ years of customer-facing SAP technical consulting experience.
  • •6+ years of solution design, enterprise architecture, and/or SAP implementation.
  • •4+ years of technical project management for SAP operations or implementation.
Experience:6+ yearsEnterprise softwareCloud operationsSAP consulting
Education:Bachelor's in Computer Science, Engineering, Information Management
Skills:Customer-facing advisoryCommunicationEngagement managementDe-escalationPresentation
Certifications:TOGAF
Tech Stack:SAPS/4HANASAP BasisRISE with SAPSAP Cloud ERP PrivateAWSMicrosoft AzureGCPSAP BTPSAP AribaSAP SuccessFactorsSAP NetWeaverSAP HANATOGAFCloud securityEncryptionKey managementIaaS

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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