GovCIO

1 week ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Lee’s Summit, including on-call troubleshooting of ServiceNow tickets, restoring service across network and software systems, and performing hardware and OS patching/upgrades via SCCM. Support telework/home users with VPN and Citrix, manage device encryption and relocation requests, assist with cabling and asset inventory, and support enterprise network/security operations with tier 2 troubleshooting.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide onsite support for IT activities and consult with support teams, help desks, customers, and technical staff to resolve problems.
•Provide on-call troubleshooting and resolve technical issues received via the ServiceNow ticketing system.
•Coordinate network/server operation and maintenance activities, including routine hardware maintenance and installing/replacing equipment components.
•Install operating system patches and upgrades via SCCM Software Center, and provide remote support for telework/home users.
•Provide tier 2 support and support enterprise network/security operations (e.g., restarting switches/routers, replacing defective equipment) plus assist with inventory, disposal preparation, and video/audio conferencing setup.

Travel: Low travel

Pay and Benefits

Salary: USD 50,000 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Ability to obtain and hold a Public Trust Clearance; required to obtain A+, ITIL Foundation, HDI, and within six months one of: Security+, Network+, or Server+.

Education:High School

Skills:Technical proficiencyProblem-solvingAnalytical abilities

Certifications:A+ITIL FoundationHDISecurity+Network+Server+CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshOperating system patchesWireless servicesVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

1 week ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide onsite support for IT activities and consult with support teams, help desks, customers, and technical staff to resolve problems.
•Provide on-call troubleshooting and resolve technical issues received via the ServiceNow ticketing system.
•Coordinate network/server operation and maintenance activities, including routine hardware maintenance and installing/replacing equipment components.
•Install operating system patches and upgrades via SCCM Software Center, and provide remote support for telework/home users.
•Provide tier 2 support and support enterprise network/security operations (e.g., restarting switches/routers, replacing defective equipment) plus assist with inventory, disposal preparation, and video/audio conferencing setup.

Travel: Low travel

Pay and Benefits

Salary: USD 50,000 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Ability to obtain and hold a Public Trust Clearance; required to obtain A+, ITIL Foundation, HDI, and within six months one of: Security+, Network+, or Server+.

Education:High School

Skills:Technical proficiencyProblem-solvingAnalytical abilities

Certifications:A+ITIL FoundationHDISecurity+Network+Server+CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshOperating system patchesWireless servicesVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn