Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Sales and service","Integrity","Time management","Teamwork"]

Serve as a primary troubleshooter for complex client service issues in an in-branch banking environment. Provide trusted, high-quality service while coaching tellers, managing daily teller-line scheduling and staffing needs, and ensuring accurate cash handling and compliance with regulatory and audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition customers to bankers for deeper conversations about their goals.

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KeyCorp
KeyCorp
2 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a primary troubleshooter for complex client service issues in an in-branch banking environment. Provide trusted, high-quality service while coaching tellers, managing daily teller-line scheduling and staffing needs, and ensuring accurate cash handling and compliance with regulatory and audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition customers to bankers for deeper conversations about their goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assume responsibility for efficient, accurate teller functions while coaching other tellers in an in-person branch setting.
  • •Act as a resource to identify and resolve more complex client servicing issues.
  • •Listen for financial wellness opportunities during client conversations and transition clients to a Banker.
  • •Manage day-to-day teller line duties, including scheduling, observing/providing coaching, and overseeing branch operational standards.
  • •Follow compliance, audit, and security procedures, balance cash drawers, and support product/fee/policy knowledge to stay current on offerings.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience.
  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years experienced in cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks organizationally.
Experience:3+ yearsBankingFinancial services
Education:High School
Skills:Client serviceSales and serviceIntegrityTime managementTeamwork
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn