Customer Success Manager

Hummingbird
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Proactive","Analytical","Stakeholder management","Continuous learning"]

Own a highly visible, cross-functional customer success role focused on building strong relationships with enterprise customers. Create and execute strategic account plans that improve satisfaction, retention, and growth. Serve as a trusted advisor by coaching customers on best practices and translating how AI is changing compliance work into actionable next steps and measurable ROI. Partner across teams to solve customer problems with creativity and empathy.

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FursaFursa
Hummingbird
Hummingbird
1 week ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own a highly visible, cross-functional customer success role focused on building strong relationships with enterprise customers. Create and execute strategic account plans that improve satisfaction, retention, and growth. Serve as a trusted advisor by coaching customers on best practices and translating how AI is changing compliance work into actionable next steps and measurable ROI. Partner across teams to solve customer problems with creativity and empathy.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop genuine client relationships, partnering closely with customers especially at management and senior levels.
  • •Build and execute strategic account plans to drive satisfaction, retention, and growth.
  • •Act as a trusted advisor and coach customers on best practices, including how AI is impacting compliance work.
  • •Collaborate cross-functionally with internal teams in a fast-paced, high-growth environment.
  • •Solve customer problems with creativity, empathy, and pragmatism.

Key Requirements

  • •Experience as a Customer Success Manager, ideally managing enterprise SaaS accounts.
  • •Fintech or Financial Institution experience is a plus.
  • •Resourceful, proactive, and creative—able to build a playbook when one doesn’t exist.
  • •Analytical mindset using data to identify trends and support customers.
  • •Strong stakeholder discovery skills across all levels, turning conversations into successful outcomes.
Experience:SaaSEnterpriseFintechFinancial services
Skills:Relationship buildingProactiveAnalyticalStakeholder managementContinuous learning
Languages:English

Company Brief

Hummingbird
Provides a platform to help companies hire, pay, and provide benefits to international employees and contractors, managing global payroll, compliance, and benefits administration.
Industry: HR Tech
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