Senior Customer Marketing Manager

Assort Health
San Francisco
Workplace: HybridFull timeUSD 180,000 - 200,000 annuallyFunction: Marketing & GrowthExperience: 5-7 yearsSkills: ["Communication","Creativity","Project management","Storytelling","Interpersonal"]

Lead customer marketing initiatives to capture and showcase ROI across channels, build a formal voice-of-customer program, and scale content (case studies, testimonials, video/audio/written) across sales and marketing tools. Partner with sales, brand, PR, product, and design to embed customer evidence into campaigns, websites, ABM, events, and product launches, while leveraging AI to accelerate output.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Assort Health
Assort Health
2 months ago

Senior Customer Marketing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead customer marketing initiatives to capture and showcase ROI across channels, build a formal voice-of-customer program, and scale content (case studies, testimonials, video/audio/written) across sales and marketing tools. Partner with sales, brand, PR, product, and design to embed customer evidence into campaigns, websites, ABM, events, and product launches, while leveraging AI to accelerate output.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the customer marketing end-to-end: build our Customer Advisory Board, measure ROI, and produce ongoing content (case studies, testimonials, video, audio, and written) across sales, marketing, PR, and product.
  • •Architect and manage a Reference Program including sales references, analyst references (KLAS, Gartner, Forrester), awards submissions, and a scalable speaker pipeline for events and webinars.
  • •Launch and run the Customer Advisory Board (CAB) from 0 to 1, defining audience, member profiles, charter, cadence, and value exchange with executive leadership.
  • •Drive Marketing Activation to ensure voice-of-customer appears across our website, sales materials, ABM campaigns, events, press moments, and product launches.
  • •Develop AI-augmented operations to compress production timelines and scale repetitive parts of the customer marketing function, treating AI as core infrastructure.

Pay and Benefits

Salary: USD 180,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveLearning BudgetCommuter Benefits401kOffice Setup

Key Requirements

  • •5-7 years in customer marketing, content marketing, product marketing, or a related discipline; healthcare, healthtech, or other complex B2B preferred but not required.
  • •Experience in customer marketing, content marketing, and/or social media and ability to push the limits of those channels.
  • •Experience engaging with customers in settings like interviews, on-site visits, and executive conversations.
  • •Strong writing and communication skills across written and oral channels; proven ability to create compelling content.
  • •Excellent project management skills, with ability to stand up programs from scratch and scale them as priorities shift.
Experience:5-7 yearsHealthcareHealthtechB2b
Skills:CommunicationCreativityProject managementStorytellingInterpersonal
Languages:English
Tech Stack:ClaudeChatGPTDescriptHeyGen

Company Brief

Assort Health
Builds specialty-specific generative AI agents (voice, text, web) that manage patient calls and communications for healthcare providers, automating scheduling, triage, and administrative workflows to reduce hold times and improve access to care.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 1.0
WebsiteLinkedInGlassdoor