Associate Manager Full-time- Columbus Circle

Samsonite
New York
Workplace: OnsiteFull timeUSD 24.25 - 26.25 hourlyFunction: OtherSkills: ["Client service","Leadership","Coaching","Communication","Time management"]

Lead the retail Associate experience by driving sales and KPIs while building strong client relationships and delivering a luxury brand standard. Manage performance to store and personal goals, coach and develop store associates through roleplay and feedback, and support store training while maintaining compliance (timecards, policies, and Tumi University). Oversee visual merchandising and client experience execution, staying calm and de-escalating when needed.

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FursaFursa
Samsonite
Samsonite
2 days ago

Associate Manager Full-time- Columbus Circle

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the retail Associate experience by driving sales and KPIs while building strong client relationships and delivering a luxury brand standard. Manage performance to store and personal goals, coach and develop store associates through roleplay and feedback, and support store training while maintaining compliance (timecards, policies, and Tumi University). Oversee visual merchandising and client experience execution, staying calm and de-escalating when needed.
Location: New York
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed personal and store baseline goals for sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture.
  • •Plan and prioritize work with initiative, champion change, and take responsibility for completing assigned tasks and meeting deadlines.
  • •Help teach training content via roleplay and coaching; monitor and assist the Store Manager with training and development; complete quarterly goal setting for personal development.
  • •Provide coaching and feedback by articulating strengths, goals, and opportunities; support a 360-degree coaching culture and remain open to feedback.
  • •Manage compliance tasks including personal timecards for payroll accuracy, maintain Tumi University Training, and adhere to company policies and procedures, while ensuring visual merchandising and a superior client experience.

Pay and Benefits

Salary: USD 24.25 - 26.25 hourly
Perks:Paid LeavePet InsuranceEmployee Discount401k

Key Requirements

  • •Passion for the TUMI lifestyle, clients, and product assortment in the luxury market.
  • •Strong sales and client experience, with proven success meeting sales goals and KPIs.
  • •Ability to lead by example with integrity and a strong sense of accountability.
  • •Flexible availability for nights, weekends, mornings, and holidays as needed.
  • •Strong time management skills and comfort with store activity (standing, moving, lifting/pushing boxes up to 30 pounds, and using a ladder).
Skills:Client serviceLeadershipCoachingCommunicationTime management

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn