Issue Discovery Operation Intern (TikTok-Product-Content Ecosystem) - 2027 Summer

TikTok
San Jose
Workplace: OnsiteInternshipFunction: Content & Editorial (Writing/Editing)Education: bachelorsSkills: ["Self-motivated","Results-oriented","Logical thinking","Problem-solving","Collaboration"]

Join TikTok’s Content Ecosystem team to help identify and investigate potential content quality and creator/user experience issues. You’ll support the development of issue discovery methodologies and metrics, run preliminary trend analyses using data tools, and collaborate with cross-functional partners to pinpoint root causes and contribute to preventive process improvements. This internship offers hands-on experience, learning programs, and workshops alongside industry professionals.

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FursaFursa
TikTok
TikTok
14 hours ago

Issue Discovery Operation Intern (TikTok-Product-Content Ecosystem) - 2027 Summer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join TikTok’s Content Ecosystem team to help identify and investigate potential content quality and creator/user experience issues. You’ll support the development of issue discovery methodologies and metrics, run preliminary trend analyses using data tools, and collaborate with cross-functional partners to pinpoint root causes and contribute to preventive process improvements. This internship offers hands-on experience, learning programs, and workshops alongside industry professionals.
Location: San Jose
Workplace: Onsite
Employment Type: Internship
Job Function: Content & Editorial (Writing/Editing)
Seniority: Intern level

Key Responsibilities

  • •Assist in TikTok content ecosystem issue discovery operations, supporting identification of potential issues and collaborating on resolution.
  • •Help develop issue discovery methodology and metrics, including identification/classification/resolution steps and evaluation of solution effectiveness.
  • •Conduct preliminary trend analysis and issue investigation to find content quality and experience issues.
  • •Support analysis of issue trends and root causes, contributing ideas for process improvements and preventive measures.
  • •Create basic reports and visualizations to communicate findings and support team decision-making (with guidance).

Key Requirements

  • •Currently pursuing an Undergraduate/Master's degree in computer science, statistics, information management, data science, or a related discipline.
  • •Fast learner who is self-motivated and results-oriented.
  • •Strong logical thinking with a passion for exploring root causes and solving problems systematically.
  • •High sensitivity to content and cultural dynamics, with understanding of internet industry trends and regulatory landscapes.
  • •Proficiency in SQL and report generation (preferred).
Education:Bachelor's in computer science, statistics, information management, data science, or a related discipline
Skills:Self-motivatedResults-orientedLogical thinkingProblem-solvingCollaboration
Tech Stack:SQL

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn