HR Service Center Specialist- Spanish Language Expert

Halliburton
Pune
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 2-7 yearsEducation: bachelorsSkills: ["Adaptable","Flexible","Problem-solving","Attention to details","Collaboration"]

Provide escalation and quality improvement support for HR Service Center teams while handling HR inquiries through phone, voicemail, or email. Apply HR policies, rules, and regulations using HR knowledge bases, procedures, manuals, and databases to deliver accurate, timely responses. Serve as a first-level subject matter expert, follow up to ensure resolution, and collaborate with stakeholders and HR Center of Excellence teams. Support HR delivery projects and process/tool improvement efforts.

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Halliburton
Halliburton
14 hours ago

HR Service Center Specialist- Spanish Language Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide escalation and quality improvement support for HR Service Center teams while handling HR inquiries through phone, voicemail, or email. Apply HR policies, rules, and regulations using HR knowledge bases, procedures, manuals, and databases to deliver accurate, timely responses. Serve as a first-level subject matter expert, follow up to ensure resolution, and collaborate with stakeholders and HR Center of Excellence teams. Support HR delivery projects and process/tool improvement efforts.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Provide escalation support and coordinate workflow for HR Service Center staff while driving quality improvements.
  • •Respond accurately and promptly to a wide range of HR customer inquiries using HR knowledge bases and documented procedures.
  • •Interpret, apply, and communicate HR policies, rules, and regulations to resolve inquiries.
  • •Follow up on outstanding cases, keep customers informed, and close cases when resolved.
  • •Serve as first-level subject matter expert and support HR delivery tasks and process/tool improvement projects.

Key Requirements

  • •Bachelor’s degree in Human Resources or a similar business field (or relevant experience).
  • •At least 1 year of experience combining customer service and functional HR experience.
  • •Spanish communication skills at B2/C1 level (written and verbal).
  • •Strong English written and verbal communication skills.
  • •Experience in HR Shared Service is preferred, including hands-on work with SAP / Employee Central.
Experience:2-7 yearsHR shared servicesShared services
Education:Bachelor's
Skills:AdaptableFlexibleProblem-solvingAttention to detailsCollaboration
Languages:SpanishEnglish
Tech Stack:SAPEmployee Central

Company Brief

Halliburton
Provides oilfield services and products to the energy industry, including drilling, evaluation, completion, production and well intervention technologies, as well as engineering and project management solutions for oil and gas operators worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1919
WebsiteLinkedIn