Customer Success Enablement Manager

Multiplier
Italy, Spain
Workplace: RemoteFull timeEUR 49,600 - 62,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Project management","Stakeholder management","Turning complex information into simple resources","Writing and editing"]

Build and scale CS enablement for global teams by creating talk tracks, playbooks, SOPs, and coaching frameworks for key customer success moments like renewals, escalations, pricing, and churn risk. Translate complex compliance, product, and commercial updates into actionable resources, run enablement sessions with CS leadership, and collaborate cross-functionally with Product, PMM, Legal, and BizOps. Track time-to-competency and renewal outcomes to continuously improve.

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FursaFursa
Multiplier
Multiplier
4 days ago

Customer Success Enablement Manager

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Last checked: Just nowStatus: Live

Job Summary

Build and scale CS enablement for global teams by creating talk tracks, playbooks, SOPs, and coaching frameworks for key customer success moments like renewals, escalations, pricing, and churn risk. Translate complex compliance, product, and commercial updates into actionable resources, run enablement sessions with CS leadership, and collaborate cross-functionally with Product, PMM, Legal, and BizOps. Track time-to-competency and renewal outcomes to continuously improve.
Location: Italy, Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build talk tracks, playbooks, SOPs, and coaching frameworks for CS moments including EBRs, renewals, escalation handling, pricing conversations, and churn risk
  • •Translate complex, fast-moving compliance changes, product releases, and commercial policy updates into clear, actionable team content
  • •Run training sessions, workshops, and live enablement moments in partnership with CS leadership
  • •Serve as a connective tissue between CS, Product, Product Marketing, Legal, and BizOps by capturing changes and turning them into actionable updates
  • •Document repeatable processes and track enablement outcomes tied to time-to-competency, renewal rates, escalation frequency, and continuous improvement

Pay and Benefits

Salary: EUR 49,600 - 62,000 annually

Key Requirements

  • •Meaningful experience in CS enablement, sales enablement, training, or L&D in a B2B SaaS environment
  • •Meaningful experience in the HR tech space (employer of record, global payroll, workforce management) with the ability to learn fast and turn complex topics into clear resources
  • •Ability to take complex, ambiguous subject matter and turn it into something simple and usable
  • •Strong communication skills across stakeholders from Product Managers to BizOps to CS leadership
  • •Sharp project management instincts to track details, meet deadlines, and keep stakeholders aligned
Experience:B2B SaaSHR techEmployer of recordGlobal payrollWorkforce management
Skills:CommunicationProject managementStakeholder managementTurning complex information into simple resourcesWriting and editing

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
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Glassdoor: 4.3
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