Adobe Systems

1 month ago

Senior Solution Account Manager (Contractor)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Senior Solution Account Manager will own post-sales success for a portfolio of CXO customers in Korea, driving adoption, renewals, and revenue growth. You will build multi-level relationships, act as a trusted advisor on Adobe CXO solutions, lead renewal risk mitigation, and identify expansion opportunities while coordinating with internal and external teams in a fast-paced, dynamic environment.

Location: Seoul

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop expertise in Customer Experience Orchestration (CXO) solutions and Adobe's customer experience platform, becoming a trusted advisor to customers with the ability to articulate business value.
•Build and grow multi-level relationships within the customer base, advising on key business objectives and developing customer-centric success plans to track progress and required metrics.
•Actively lead the adoption, usage, and success of a portfolio of CXO customers.
•Identify renewal risks, drive issue resolution and attrition risk mitigation strategies, and secure renewals in coordination with Adobe Field Sales teams.
•Identify expansion opportunities (upsell/cross-sell) and drive opportunities to closure while engaging appropriate resources.

Key Requirements

•Proven track record of exceeding revenue quotas in sophisticated, evolving environments with high operational involvement.
•Strong interpersonal skills with the ability to build relationships across levels and with internal/external partners, leveraging emotional intelligence.
•Excellent presentation skills with experience presenting to large audiences or cross-functional teams.
•Deep experience in Customer Experience, Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.
•Ability to understand complex business environments and lead get-well strategies while coordinating internal and external teams.

Experience:Digital marketingCustomer experienceSaaSEnterprise software

Skills:CommunicationRelationship managementPresentationNegotiationProblem-solving

Languages:English

Tech Stack:Adobe Experience PlatformCRMMarketing CloudCXO

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

1 month ago

Senior Solution Account Manager (Contractor)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop expertise in Customer Experience Orchestration (CXO) solutions and Adobe's customer experience platform, becoming a trusted advisor to customers with the ability to articulate business value.
•Build and grow multi-level relationships within the customer base, advising on key business objectives and developing customer-centric success plans to track progress and required metrics.
•Actively lead the adoption, usage, and success of a portfolio of CXO customers.
•Identify renewal risks, drive issue resolution and attrition risk mitigation strategies, and secure renewals in coordination with Adobe Field Sales teams.
•Identify expansion opportunities (upsell/cross-sell) and drive opportunities to closure while engaging appropriate resources.

Key Requirements

•Proven track record of exceeding revenue quotas in sophisticated, evolving environments with high operational involvement.
•Strong interpersonal skills with the ability to build relationships across levels and with internal/external partners, leveraging emotional intelligence.
•Excellent presentation skills with experience presenting to large audiences or cross-functional teams.
•Deep experience in Customer Experience, Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.
•Ability to understand complex business environments and lead get-well strategies while coordinating internal and external teams.

Experience:Digital marketingCustomer experienceSaaSEnterprise software

Skills:CommunicationRelationship managementPresentationNegotiationProblem-solving

Languages:English

Tech Stack:Adobe Experience PlatformCRMMarketing CloudCXO

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor