Collaboration Managed Services Engineer (L2)

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Laboratory & Clinical OperationsSkills: ["Communication","Problem-solving","Incident management"]

Ensure the smooth operation of clients’ collaboration and communication systems by supporting managed services activities and incident management. Use moderate knowledge of collaboration tools such as Microsoft Teams and Cisco Webex to troubleshoot and resolve issues. Apply strong communication and problem-solving skills while working on an on-site team environment that also offers coaching and mentoring opportunities.

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Dimension Data
Dimension Data
2 months ago

Collaboration Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live

Job Summary

Ensure the smooth operation of clients’ collaboration and communication systems by supporting managed services activities and incident management. Use moderate knowledge of collaboration tools such as Microsoft Teams and Cisco Webex to troubleshoot and resolve issues. Apply strong communication and problem-solving skills while working on an on-site team environment that also offers coaching and mentoring opportunities.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Mid level

Key Responsibilities

  • •Ensure smooth operation of clients’ collaboration and communication systems.
  • •Support managed services activities for collaboration platforms.
  • •Handle incident management related to collaboration applications.
  • •Apply knowledge of Microsoft Teams and Cisco Webex to troubleshoot issues.
  • •Participate in an on-site environment with coaching and mentoring opportunities.

Key Requirements

  • •Provide managed services support for clients’ collaboration and communication systems, including incident management.
  • •Use moderate knowledge of collaboration applications such as Microsoft Teams and Cisco Webex.
  • •Maintain strong communication skills when coordinating and resolving incidents.
  • •Demonstrate strong problem-solving skills to troubleshoot collaboration issues.
  • •Have a diploma or degree in IT/Computing.
Education:
Skills:CommunicationProblem-solvingIncident management
Tech Stack:Microsoft TeamsCisco Webex

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn