Technical Manager - Isolation Valves

Emerson
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 10+ yearsSkills: ["Customer focus","Communication","Relationship management","Problem-solving","Continuous improvement"]

Lead after-sales customer support, local value-added services, and operational excellence for Emerson’s Isolation Valves business across Middle East and Africa. Own regional processes for customer complaints, warranty cases, and technical inquiries; drive RCA and corrective/preventive actions; and monitor care KPIs and escalations. Partner with Sales, PMO, Lifecycle Services, factories, and external partners to translate installed-base needs into aftermarket growth, while ensuring HSE compliance and standardized field support activities.

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Emerson
Emerson
3 days ago

Technical Manager - Isolation Valves

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Job Summary

Lead after-sales customer support, local value-added services, and operational excellence for Emerson’s Isolation Valves business across Middle East and Africa. Own regional processes for customer complaints, warranty cases, and technical inquiries; drive RCA and corrective/preventive actions; and monitor care KPIs and escalations. Partner with Sales, PMO, Lifecycle Services, factories, and external partners to translate installed-base needs into aftermarket growth, while ensuring HSE compliance and standardized field support activities.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead regional after-sales customer support for technical inquiries, complaints, warranty issues, and field support requirements.
  • •Establish complaint and support governance, ensuring timely closure with proactive customer communication.
  • •Drive root cause analysis (RCA) and implement corrective and preventive actions for recurring issues, including warranty case management and trend analysis.
  • •Partner with Sales and Application teams to identify installed-base opportunities and support aftermarket demand through technical assessments and solution development.
  • •Lead local value-added service activities (integration, testing, installation, commissioning) and operational excellence initiatives while ensuring HSE compliance and accurate documentation.

Pay and Benefits

Perks:Health InsuranceEmployee AssistancePaid Parental

Key Requirements

  • •Degree or diploma in engineering or a related technical discipline.
  • •Minimum 10 years of progressive experience in valve, actuators, and automation industries across operations, engineering, or after-sales support.
  • •GCC experience supporting major customers within the region.
  • •Strong knowledge of valve automation, after-sales support, maintenance, troubleshooting, and lifecycle services.
  • •Excellent communication and interpersonal skills for customer relationship management across matrix organizations.
Experience:10+ years
Skills:Customer focusCommunicationRelationship managementProblem-solvingContinuous improvement

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn