SRS Distribution

2 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Deliver outstanding customer service for walk-in and phone inquiries, resolving issues and providing product information while maintaining accurate customer records. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and counter sales. Process transactions in an ERP system, identify new opportunities to grow sales, and uphold company values and compliance. This on-site role requires strong communication, problem-solving, and bilingual customer support (English/Spanish preferred).

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person service.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support walk-in counter sales and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Use bilingual (English/Spanish) skills to enhance customer experience, uphold company values, and ensure compliance.

Pay and Benefits

Salary: USD 22.5 - 28.65 hourly

Equity and Bonus:Equity

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife Insurance

Key Requirements

•1-2 years of customer service experience with phone handling and active listening skills.
•Experience with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Valid driver’s license, clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship (ability to pass background checks and drug screening).

Experience:1-2 yearsCustomer serviceB2BBuilding materials distribution

Education:High School

Skills:Customer focusEffective communicationProblem solvingTime managementTeam collaboration

Licenses:Valid driver’s license

Languages:EnglishSpanish

Tech Stack:CRMERPADA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

2 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person service.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support walk-in counter sales and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Use bilingual (English/Spanish) skills to enhance customer experience, uphold company values, and ensure compliance.

Pay and Benefits

Salary: USD 22.5 - 28.65 hourly

Equity and Bonus:Equity

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife Insurance

Key Requirements

•1-2 years of customer service experience with phone handling and active listening skills.
•Experience with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Valid driver’s license, clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship (ability to pass background checks and drug screening).

Experience:1-2 yearsCustomer serviceB2BBuilding materials distribution

Education:High School

Skills:Customer focusEffective communicationProblem solvingTime managementTeam collaboration

Licenses:Valid driver’s license

Languages:EnglishSpanish

Tech Stack:CRMERPADA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn