Services Manager, Stores

Sephora
Canada
Workplace: OnsiteFull timeCAD 54,800 - 68,500Function: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Influencing","Team building","Training","Performance management"]

Manage end-to-end services, classes, and events for a Sephora store location, including daily operations of the Beauty/Skincare/Fragrance Studio and ensuring teams are trained to deliver elevated client experiences. Oversee the online reservation system, staffing, and efficient client check-in, lead in-store event planning, and manage advisor development and certifications. Act as Manager on Duty, participate in performance management, and help drive sales through outstanding service.

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FursaFursa
Sephora
Sephora
5 days ago

Services Manager, Stores

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage end-to-end services, classes, and events for a Sephora store location, including daily operations of the Beauty/Skincare/Fragrance Studio and ensuring teams are trained to deliver elevated client experiences. Oversee the online reservation system, staffing, and efficient client check-in, lead in-store event planning, and manage advisor development and certifications. Act as Manager on Duty, participate in performance management, and help drive sales through outstanding service.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage all services, classes, and events within a specific store location.
  • •Oversee daily Beauty/Skincare/Fragrance Studio operations and ensure coordinators are trained to run services day to day.
  • •Ensure Beauty Advisors leverage technology innovations within services to deliver an elevated in-store experience.
  • •Manage the online reservation system, including publishing availability and classes, and ensure staffing and check-in processes support increased services.
  • •Lead event management, advisor training and certifications, and participate in performance management as needed; regularly act as Manager on Duty.

Pay and Benefits

Salary: CAD 54,800 - 68,500

Key Requirements

  • •2 to 4 years’ experience in a similar role at a comparable volume store (or equivalent internal experience).
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to build teams by attracting and identifying talented store leaders who can train and develop teams to drive sales and deliver outstanding client service.
Experience:2-4 years
Skills:CommunicationInfluencingTeam buildingTrainingPerformance management
Tech Stack:Online reservation system

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn