Financial Connections TechOps Manager

Stripe
Toronto
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Communication","Technical judgment","Incident management","Stakeholder management"]

Lead integration reliability and partner operations for Financial Connections, owning the health of banking integrations across the partner ecosystem. Serve as escalation point for complex partner issues, define reliability standards, SLOs, and operational metrics, and prioritize the integration backlog. Shape the team’s agentic automation strategy using LLM-powered workflows and human-in-the-loop safeguards. Hire and grow a TechOps Integration Reliability Engineering team while translating partner and regulatory needs into engineering priorities.

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FursaFursa
Stripe
Stripe
1 month ago

Financial Connections TechOps Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead integration reliability and partner operations for Financial Connections, owning the health of banking integrations across the partner ecosystem. Serve as escalation point for complex partner issues, define reliability standards, SLOs, and operational metrics, and prioritize the integration backlog. Shape the team’s agentic automation strategy using LLM-powered workflows and human-in-the-loop safeguards. Hire and grow a TechOps Integration Reliability Engineering team while translating partner and regulatory needs into engineering priorities.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the health of Financial Connections banking integrations by defining reliability standards and holding the team to them.
  • •Act as the management escalation point for complex partner issues, coordinating across partners, Stripe engineering, and product leadership.
  • •Drive integration health strategy by setting SLOs and operational metrics that surface risk before incidents.
  • •Set direction for LLM-powered agentic workflows, including safeguards and human-in-the-loop review systems, to reduce toil.
  • •Hire, onboard, and grow a team of Integration Reliability Engineers, building a culture focused on technical ownership and eliminating classes of problems.

Key Requirements

  • •Minimum 3+ years of people leadership experience in a TechOps team, including hiring, coaching, and performance management.
  • •Hands-on technical depth to actively read/write code, investigate integration failures end-to-end, and query data to diagnose issues.
  • •Operational leadership experience owning production reliability, incident command, escalation paths, and SLO definition.
  • •Experience managing technical partner or vendor relationships at a leadership level, including escalations and roadmap/commercial alignment.
  • •Experience building or overseeing agentic or LLM-powered workflows in a production environment.
Experience:Open bankingPaymentsFinancial data aggregationFinancial partnersTechnical integrations
Skills:LeadershipCommunicationTechnical judgmentIncident managementStakeholder management
Languages:English
Tech Stack:LLM-poweredLLMAgentic workflowsHuman-in-the-LoopSLOsIncident command

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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