Atos

1 month ago

CPC Application Support Analyst (Remote Home, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide 2nd/3rd line support for business applications via the Service Desk, monitor the SNOW system, respond to user requests, implement fixes for faults, and maintain application performance. Become a subject matter expert, support disaster recovery testing, and assist with handovers of new functionality to clients, helping ensure reliable, SLA-driven operations from a remote UK-based team.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
•Provide 2nd and 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets.
•Respond to information requests, guiding users on how to perform specific activities within the application.
•Develop and implement fixes for identified faults within the application.
•Conduct operational maintenance to ensure system performance and reliability.

Pay and Benefits

Perks:PensionPrivate MedicalIncome ProtectionLife AssurancePaid LeaveFlex Benefits

Key Requirements

•2nd and 3rd line application support experience in an enterprise environment
•Experience with ServiceNow (SNOW) monitoring and incident handling
•Strong problem-solving and communication skills with ability to guide users
•Ability to develop and implement fixes for identified application faults
•Familiarity with ITIL/SLAs and disaster recovery testing is a plus

Experience:It servicesCloudCybersecurity

Skills:CommunicationProblem-solvingTeamwork

Tech Stack:AzureApp ServicesFunction AppsMonitorApplication InsightsMVC.NET CoreNET BlazorEntity FrameworkSQL ServerSQL scriptingC#ASP.NETPowerShellWindows ServerAzure DevOpsGitHubYAML pipelinesARMBicep

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

1 month ago

CPC Application Support Analyst (Remote Home, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
•Provide 2nd and 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets.
•Respond to information requests, guiding users on how to perform specific activities within the application.
•Develop and implement fixes for identified faults within the application.
•Conduct operational maintenance to ensure system performance and reliability.

Pay and Benefits

Perks:PensionPrivate MedicalIncome ProtectionLife AssurancePaid LeaveFlex Benefits

Key Requirements

•2nd and 3rd line application support experience in an enterprise environment
•Experience with ServiceNow (SNOW) monitoring and incident handling
•Strong problem-solving and communication skills with ability to guide users
•Ability to develop and implement fixes for identified application faults
•Familiarity with ITIL/SLAs and disaster recovery testing is a plus

Experience:It servicesCloudCybersecurity

Skills:CommunicationProblem-solvingTeamwork

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn