Director, Forward Deployed Engineers - Secure Services Edge

Cisco
San Jose
Workplace: RemoteFull timeUSD 219,900 - 278,800 annuallyFunction: Executive & General ManagementExperience: 14+ yearsEducation: bachelorsSkills: ["Leadership","Executive communication","Strategic planning","Collaboration","Problem-solving"]

Lead Cisco’s Forward Deployed Engineers (FDE) team as the technical face for Security Service Edge (SSE) customers. Define the operating model, own executive-level escalation management, and drive operational excellence across account health, deployment readiness, and incident mitigation. Partner with Sales, CX, Product, and regional leadership to translate field insights into product/engineering roadmap priorities, using metrics and evidence-based data to scale globally.

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FursaFursa
Cisco
Cisco
23 hours ago

Director, Forward Deployed Engineers - Secure Services Edge

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Last checked: 23 hours agoStatus: Live

Job Summary

Lead Cisco’s Forward Deployed Engineers (FDE) team as the technical face for Security Service Edge (SSE) customers. Define the operating model, own executive-level escalation management, and drive operational excellence across account health, deployment readiness, and incident mitigation. Partner with Sales, CX, Product, and regional leadership to translate field insights into product/engineering roadmap priorities, using metrics and evidence-based data to scale globally.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define the operating model for the FDE function to ensure technical excellence for the most critical SSE accounts.
  • •Act as primary engineering partner to Sales, Customer Experience, Product, and regional leadership.
  • •Hire, develop, and retain senior technical talent while defining career paths and job architecture.
  • •Own the SSE escalation function for key accounts, including intake, severity calibration, and executive-level communication.
  • •Establish operational excellence standards (account health, deployment readiness, configuration stability, proactive incident mitigation) and translate field insights into product/engineering roadmap requirements.

Pay and Benefits

Salary: USD 219,900 - 278,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Bachelor’s degree plus 14+ years’ experience focused on cloud security products, with hands-on ownership of production customer environments.
  • •Proven experience leading technical teams, including hiring and mentoring senior individual contributors.
  • •Demonstrated expertise managing high-severity customer critical issues at the executive level.
  • •Proficiency across SSE domains including Zero Trust access, cloud web inspection, CASB, DLP, VPN, and firewall policy or similar technologies.
  • •Experience influencing product and engineering roadmaps using evidence-based field data, preferably for service providers and/or telcos.
Experience:14+ yearsCloud securitySSESASEService providersTelcos
Education:Bachelor's
Skills:LeadershipExecutive communicationStrategic planningCollaborationProblem-solving
Tech Stack:VPNZero TrustCloud web inspectionFirewallCASBDLPSSESASESWGFWaaSIdentitySSOAI

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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