Senior Technical Account Manager

Airwallex
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Collaboration","Customer focus"]

Technical account leadership for enterprise and high-growth customers across Europe, focusing on API integrations, troubleshooting, and driving adoption, expansion, and retention through collaboration with product, engineering, and commercial teams.

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Airwallex
Airwallex
6 months ago

Senior Technical Account Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Technical account leadership for enterprise and high-growth customers across Europe, focusing on API integrations, troubleshooting, and driving adoption, expansion, and retention through collaboration with product, engineering, and commercial teams.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures.
  • •Build deep, hands-on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best-practice integration patterns and optimisation opportunities.
  • •Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high-quality outcomes.
  • •Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post-sale relationship to drive adoption, growth and retention.
  • •Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner, surfacing insights on performance, risks and opportunities – and turning them into clear action plans.
Travel: Medium travel

Key Requirements

  • •5+ years in a technical customer-facing role within payments, fintech, SaaS or financial services.
  • •Strong technical foundation with APIs, SDKs, webhooks and system integrations.
  • •Proven, hands-on experience designing, implementing and supporting integrations for payment or similar financial product stacks.
  • •Demonstrated track record diagnosing and solving complex technical and operational issues across cross-functional teams.
  • •Experience as a trusted technical advisor to enterprise customers, including managing post-sale relationships, escalations and quarterly business reviews.
Experience:5+ yearsFintechPaymentsSaaSEnterprise software
Skills:CommunicationStakeholder managementProblem-solvingCollaborationCustomer focus
Languages:English
Tech Stack:APIsSDKsWebhooksSystem integrationsPaymentsFintech

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor