Premier Support

Blend
United States
Workplace: OnsiteFull timeUSD 70,000 - 90,000 annuallyFunction: Communications, PR & CommunityExperience: 2-4 yearsEducation: bachelorsSkills: ["Customer relationship management","De-escalation","Presentation skills","Communication","Problem-solving"]

Serve as the primary Premier Support contact for Blend’s top U.S. clients, handling escalations, high-priority cases, and end-to-end support experiences. Monitor support KPIs and SLAs, manage bug and feature requests, deliver outage communications, and lead ongoing support-led client projects. Partner with Engineering and Product to resolve production issues, build expertise in each client’s tech stack and loan origination workflows, and improve customer satisfaction and retention.

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FursaFursa
Blend
Blend
1 day ago

Premier Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the primary Premier Support contact for Blend’s top U.S. clients, handling escalations, high-priority cases, and end-to-end support experiences. Monitor support KPIs and SLAs, manage bug and feature requests, deliver outage communications, and lead ongoing support-led client projects. Partner with Engineering and Product to resolve production issues, build expertise in each client’s tech stack and loan origination workflows, and improve customer satisfaction and retention.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for customer escalations and support experience across a diverse client portfolio.
  • •Participate in weekly client meetings and quarterly business reviews, reporting on support KPIs and training opportunities.
  • •Manage high-priority client support cases and collaborate with Engineering and Product to drive resolution.
  • •Oversee project management and execution of ongoing support-led client projects, including outage communications.
  • •Address support tickets, ensure SLA adherence, manage bugs and feature requests communication, and contribute to customer retention and satisfaction.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeaveParental Leave401kHsaWellness Stipend

Key Requirements

  • •2-4 years of customer-facing experience (e.g., technical support, support engineering, sales engineering, technical account management, or customer success).
  • •Proven experience working closely with Engineering and Product teams to resolve production bugs.
  • •Strong technical aptitude with the ability to rapidly build product and subject-matter expertise, including loan origination process, software troubleshooting, and web technologies.
  • •Ability to support developers using Blend’s RESTful APIs.
  • •Experience with project management and delivering resolutions directly in customer production environments.
Experience:2-4 years
Education:Bachelor's in Computer Science
Skills:Customer relationship managementDe-escalationPresentation skillsCommunicationProblem-solving
Languages:English
Tech Stack:RESTful APIsWeb technologies

Company Brief

Blend
Provides a digital lending platform that streamlines mortgage and consumer lending processes for banks and lenders, offering tools for originations, verification, and decisioning to improve borrower experience and operational efficiency.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn