Senior Customer Success Manager (UK)

Kpler
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Client-focused","Proactive","Highly organized","Ability to build trust","Empathetic"]

Own relationships with strategic clients across Europe, driving onboarding success and ongoing adoption of Kpler’s data and workflows. Lead tailored engagement campaigns, provide expert support via email, calls, and in-person meetings, and translate client usage insights into product improvements. Collaborate with Sales on renewals and expansion, surface usage trends, and maintain success metrics and renewal risks in Salesforce.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kpler
Kpler
1 month ago

Senior Customer Success Manager (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Own relationships with strategic clients across Europe, driving onboarding success and ongoing adoption of Kpler’s data and workflows. Lead tailored engagement campaigns, provide expert support via email, calls, and in-person meetings, and translate client usage insights into product improvements. Collaborate with Sales on renewals and expansion, surface usage trends, and maintain success metrics and renewal risks in Salesforce.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and nurture proactive relationships with strategic clients across Europe.
  • •Deliver seamless onboarding experiences and ensure clients are set up for success.
  • •Develop and execute tailored engagement campaigns to drive adoption and improve platform utilization.
  • •Provide expert support through email, calls, and in-person meetings for Kpler data and workflow questions.
  • •Surface usage trends and insights, collaborate with Sales on renewals/expansion, and work with Product and Engineering to translate feedback into enhancements.

Key Requirements

  • •3+ years of customer success experience in commodities, energy, shipping, or fintech.
  • •Highly proficient in Excel.
  • •Experience working with a portfolio of large clients.
  • •Experience with CRM tools like Salesforce.
  • •Ability to articulate technical concepts with both technical and non-technical audiences; API and data structure experience is advantageous.
Experience:3+ yearsCommoditiesEnergyShippingFintech
Skills:Client-focusedProactiveHighly organizedAbility to build trustEmpathetic
Tech Stack:ExcelSalesforceAPIs

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn