Certified Technician

Midis Group
Ljubljana
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Attention to detail"]

Diagnose, repair, and maintain Apple products in the service center while supporting customers with technical guidance and quick resolutions. Manage spare parts and inventory, handle walk-in services for retailers, evaluate software updates and configurations, and ensure accurate documentation and up-to-date worksheets. Coordinate high-volume retailer accounts, process transactions and reports, respond to customer and shipping inquiries, and stay current on Apple troubleshooting procedures and service news.

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FursaFursa
Midis Group
Midis Group
1 day ago

Certified Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Diagnose, repair, and maintain Apple products in the service center while supporting customers with technical guidance and quick resolutions. Manage spare parts and inventory, handle walk-in services for retailers, evaluate software updates and configurations, and ensure accurate documentation and up-to-date worksheets. Coordinate high-volume retailer accounts, process transactions and reports, respond to customer and shipping inquiries, and stay current on Apple troubleshooting procedures and service news.
Location: Ljubljana
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Maintain a strong floor presence to drive sales and deliver customer service excellence by attending to customers’ needs.
  • •Diagnose, repair, and maintain Apple products, providing technical support and ensuring customers get quick solutions per Apple systems and guidelines.
  • •Efficiently manage repair jobs and prepare refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of progress.
  • •Evaluate system configuration and software updates so hardware resources are used effectively, and capture required customer information in accurate forms.
  • •Manage spare parts and inventory (testing, sorting, organizing recalled parts/devices), process transactions and reports, and respond to incoming calls and inquiries professionally.

Key Requirements

  • •High School Diploma.
  • •At least 2 years of relevant experience.
  • •Provide practical advice and technical support to resolve technical problems following Apple guidelines.
  • •Manage assigned repair jobs and preparation of refurbished iPhones and Apple products while keeping worksheets and documentation accurate.
  • •Stay up to date with Apple troubleshooting articles, operating procedures, and service news.
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationProblem-solvingAttention to detail
Tech Stack:Apple productsIPhones

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website