Technical Support Engineer

QuickNode
Lisbon
Workplace: RemoteFull timeUSD 69,500 - 87,500 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Ownership","Teamwork","Debugging","Documentation","Problem-solving"]

Provide high-quality technical support for a Web3 infrastructure network handling billions of requests monthly. Triage, reproduce, and debug customer issues using logs, CLI tools, scripting, local proxies, and protocol knowledge. Document findings and translate recurring problems into actionable improvements for Engineering, Infra, Product, and TechOps. Build runbooks, troubleshooting guides, and internal tooling/automation to improve time to resolution, while also supporting account and billing-related needs.

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FursaFursa
QuickNode
QuickNode
3 days ago

Technical Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-quality technical support for a Web3 infrastructure network handling billions of requests monthly. Triage, reproduce, and debug customer issues using logs, CLI tools, scripting, local proxies, and protocol knowledge. Document findings and translate recurring problems into actionable improvements for Engineering, Infra, Product, and TechOps. Build runbooks, troubleshooting guides, and internal tooling/automation to improve time to resolution, while also supporting account and billing-related needs.
Location: Lisbon
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own and resolve technical support requests from basic product questions to complex Web3, infrastructure, and integration issues.
  • •Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, and troubleshooting methods.
  • •Document technical findings, reproduction steps, customer impact, and recommended next actions for engineering teams.
  • •Translate recurring customer issues into actionable improvements, including bug reports, product feedback, internal tooling needs, and support process updates.
  • •Build and maintain internal support documentation/runbooks and improve scripts, tooling, and automation to reduce manual support effort.

Pay and Benefits

Salary: USD 69,500 - 87,500 annually

Key Requirements

  • •1+ years of experience in a technical support role.
  • •1+ year of experience in Blockchain, or equivalent personal project experience.
  • •Advanced scripting in more than one of Python, Go, Ruby, or Bash.
  • •Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP.
  • •Familiarity with the Ethereum JSON-RPC specification.
Experience:1+ yearsBlockchainWeb3
Skills:CommunicationOwnershipTeamworkDebuggingDocumentationProblem-solving
Tech Stack:Web3BlockchainPythonGoRubyBashDNSTCP/SSLHTTPEthereum JSON-RPCTerraformAnsibleSaltPuppetChefLinuxCLILogsLocal proxiesStripe

Company Brief

QuickNode
Provides high-performance blockchain infrastructure and developer tools (RPCs, APIs, streaming data, and serverless functions) to build, scale, and operate Web3 applications across dozens of chains.
Industry: Blockchain & Web3
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Miami, United States
Founded: 2017
Glassdoor
Glassdoor: 3.8
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