Online Chat Representative

Qureos
New York
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: high_schoolSkills: ["Written communication","Problem-solving","Multitasking","Attention to detail","Customer-focused mindset"]

Provide customer support via live chat and messaging by responding to inquiries promptly and professionally. Help customers with orders, billing, accounts, and product information, troubleshoot basic issues, and escalate complex problems. Accurately document interactions in a CRM or ticketing system, follow policies and quality standards, and work toward productivity and customer satisfaction metrics.

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Qureos
Qureos
1 week ago

Online Chat Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide customer support via live chat and messaging by responding to inquiries promptly and professionally. Help customers with orders, billing, accounts, and product information, troubleshoot basic issues, and escalate complex problems. Accurately document interactions in a CRM or ticketing system, follow policies and quality standards, and work toward productivity and customer satisfaction metrics.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries through live chat promptly and professionally.
  • •Assist customers with orders, billing, account information, and product questions.
  • •Troubleshoot basic technical or service issues and escalate complex problems.
  • •Document customer interactions accurately in the CRM or ticketing system.
  • •Meet productivity goals and quality standards while maintaining confidentiality of customer information.

Key Requirements

  • •High school diploma or equivalent; associate’s or bachelor’s degree preferred.
  • •0–2 years of customer service or chat support experience.
  • •Excellent written English communication and strong typing skills (35–50+ WPM).
  • •Basic computer proficiency and ability to navigate multiple applications at once.
  • •Strong problem-solving and multitasking skills, with reliable internet for remote work.
Experience:0Customer serviceChat support
Education:High School
Skills:Written communicationProblem-solvingMultitaskingAttention to detailCustomer-focused mindset
Languages:English
Tech Stack:Live chat platformsCRM systemsSalesforceZendeskFreshdeskHubSpotMicrosoft OfficeGoogle WorkspaceKnowledge basesHelp desk softwareSlackMicrosoft TeamsTicketing system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn