Associate, Vendor Onboarding

Delivery Hero
Anywhere
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Organizational skills","Data analysis","Stakeholder management","Interpersonal skills"]

Analyze current vendor performance and improve onboarding to support company goals, working closely with internal teams and external vendors. Prepare and update onboarding materials, deliver face-to-face/call training on selling via foodpanda, and maintain strong vendor relationships. Own performance tracking through Salesforce dashboards and JIRA case monitoring, manage device status and replacement documentation, resolve disputes, and provide monthly reporting while coordinating with APAC teams for issues.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Associate, Vendor Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Analyze current vendor performance and improve onboarding to support company goals, working closely with internal teams and external vendors. Prepare and update onboarding materials, deliver face-to-face/call training on selling via foodpanda, and maintain strong vendor relationships. Own performance tracking through Salesforce dashboards and JIRA case monitoring, manage device status and replacement documentation, resolve disputes, and provide monthly reporting while coordinating with APAC teams for issues.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Work with multiple stakeholders to analyze vendor performance and enhance vendor experience.
  • •Prepare and update onboarding materials and provide face-to-face/call training to vendors on how to sell on foodpanda when needed.
  • •Own performance tracking with reports/dashboards on Salesforce, including Transmission Issue Cases and JIRA tickets for hardware, connectivity, and application issues.
  • •Update device status for delivered and collected devices, resolve vendor disputes, and organize/tracking replacement documentation.
  • •Coordinate with APAC for device issues, raise bug tickets, and provide monthly reports on damage and used devices.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Previous experience in a startup technology company or related field.
  • •Strong organizational skills with the ability to prioritize projects.
  • •Strong communication skills with external vendor interaction and internal cross-department coordination.
  • •Experience with Microsoft Office, especially Microsoft Excel.
  • •Proactive and independent with strong data analysis and English communication skills.
Skills:CommunicationOrganizational skillsData analysisStakeholder managementInterpersonal skills
Languages:English
Tech Stack:SalesforceJIRAMicrosoft OfficeMicrosoft Excel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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