GMG

4 weeks ago

Support Engineer (D365 & SOP)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Manage incidents for retail Point of Sale (POS) systems and related retail applications, ensuring resolutions meet SLAs. Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) to confirm systems are ready for deployment. Work closely with business users and external IT vendors to resolve technical issues quickly and maintain reliable operations. Keep accurate documentation of incidents, testing activities, and resolutions so teams have current, accessible information.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Oversee and manage incidents related to POS systems and other retail applications, ensuring resolutions within agreed SLAs.
•Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) for retail applications before deployment.
•Partner with business users and IT vendors to resolve technical issues efficiently and align on actions.
•Maintain accurate records of incidents, testing processes, and resolutions with up-to-date documentation.
•Ensure POS system reliability by validating issue resolutions and testing outcomes.

Key Requirements

•4+ years of IT support experience focused on POS systems and retail applications.
•Experience managing incidents end-to-end, including adherence to SLAs.
•Demonstrated experience overseeing System Integration Testing (SIT) and User Acceptance Testing (UAT) for retail technology.
•Strong POS systems knowledge, including setup, configuration, and troubleshooting.
•Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:4+ yearsRetailPOSRetail technologyIT support

Education:Bachelor's in Information Technology, Computer Science, or related field

Skills:CoordinationResult orientationDocumentationTeam workingIssue resolution

Tech Stack:Point of Sale (POS)POS systemsManageEngineDynamics 365SOPERP

Company Brief

GMG

GMG (Gulf Marketing Group) is a global well-being company that retails, distributes and manufactures consumer, sports, health & beauty, food and home brands across MENA, SEA and Hong Kong, operating retail stores, distribution and manufacturing divisions.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1977

Glassdoor: 2.4

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GMG