IT Operations Specialist

Alpaca
North America
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Communication","Collaboration","Self-motivated"]

Support a fully distributed, remote organization by serving as the go-to person for IT helpdesk requests and ensuring secure, reliable endpoint operations. Diagnose and resolve staff IT issues, manage onboarding and offboarding with HR and Security, and deploy/maintain laptops, devices, software, and IT asset inventory. Own MDM administration (including BYOD), help manage SSO and automation workflows, and provide training to keep users productive across time zones.

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FursaFursa
Alpaca
Alpaca
1 month ago

IT Operations Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support a fully distributed, remote organization by serving as the go-to person for IT helpdesk requests and ensuring secure, reliable endpoint operations. Diagnose and resolve staff IT issues, manage onboarding and offboarding with HR and Security, and deploy/maintain laptops, devices, software, and IT asset inventory. Own MDM administration (including BYOD), help manage SSO and automation workflows, and provide training to keep users productive across time zones.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Serve as the go-to person for IT helpdesk requests and diagnose/provide IT support to staff.
  • •Coordinate onboarding and offboarding activities with HR and Security.
  • •Set up and deploy laptops, devices, software, and other hardware; assist with shipping and receiving assets.
  • •Manage MDM systems (including BYOD) and maintain inventory of all IT assets.
  • •Manage and secure endpoint devices at the direction of the Security Team and help with training, change management, and procurement activities.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •3+ years of experience in an IT support or helpdesk role.
  • •Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support.
  • •Experience with automation workflows, SSO configurations, and scalable onboarding processes.
  • •Good scripting skills with a drive for automation.
  • •Proven experience managing enterprise SaaS platforms, plus experience with cloud-centric environments and cybersecurity capabilities.
Experience:3+ yearsFinancial services
Education:Bachelor's in Information Technology
Skills:Analytical skillsProblem-solvingCommunicationCollaborationSelf-motivated
Languages:English
Tech Stack:LinuxMacOSWindowsMDMBYODSSOEnterprise SaaSCloudLAN/WANEndpoint devicesAutomationScripting

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn