Plaid

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Manage customer issues end-to-end, starting from first symptoms through resolution, while partnering with Engineering and internal teams. Tackle 10–12 Zendesk tickets daily by troubleshooting using internal tools and documentation, escalating complex cases as needed. Collaborate with other TSEs on process and tooling improvements, support GTM escalations, and work cross-functionally to ensure Plaid’s products operate reliably for developers and the financial ecosystem.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to 10–12 customer tickets per day via Zendesk while meeting quality standards.
•Troubleshoot customer issues using internal tools and documentation, escalating to Engineering or Partnership teams when needed.
•Work with other Technical Support Engineers on projects to improve internal and external processes.
•Contribute to brainstorming and execution of tooling, documentation, and process improvements.
•Assist GTM teams with customer escalations and collaborate with EPD teams on issue resolution.

Pay and Benefits

Salary: USD 73,872 - 110,000 annually

Perks:MedicalDentalVision401k

Key Requirements

•2+ years of experience in a customer-facing role.
•6+ months working with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
•Knowledge of ticketing systems and tools (e.g., Zendesk, Jira) and data visualizations (e.g., Mode).
•Preferred: 6+ months supporting technical projects and/or process improvement.
•Strong written and verbal communication, self-starter mindset, and ability to manage multiple priorities.

Experience:2+ years

Skills:Customer-centricityCollaborationCommunicationProblem-solvingTime management

Tech Stack:ZendeskJiraModeREST APIsSQLCSSHTMLJavaScriptPython

Company Brief

Plaid

Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Plaid

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to 10–12 customer tickets per day via Zendesk while meeting quality standards.
•Troubleshoot customer issues using internal tools and documentation, escalating to Engineering or Partnership teams when needed.
•Work with other Technical Support Engineers on projects to improve internal and external processes.
•Contribute to brainstorming and execution of tooling, documentation, and process improvements.
•Assist GTM teams with customer escalations and collaborate with EPD teams on issue resolution.

Pay and Benefits

Salary: USD 73,872 - 110,000 annually

Perks:MedicalDentalVision401k

Key Requirements

•2+ years of experience in a customer-facing role.
•6+ months working with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
•Knowledge of ticketing systems and tools (e.g., Zendesk, Jira) and data visualizations (e.g., Mode).
•Preferred: 6+ months supporting technical projects and/or process improvement.
•Strong written and verbal communication, self-starter mindset, and ability to manage multiple priorities.

Experience:2+ years

Skills:Customer-centricityCollaborationCommunicationProblem-solvingTime management

Tech Stack:ZendeskJiraModeREST APIsSQLCSSHTMLJavaScriptPython

Company Brief

Plaid

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn