Quality & Training Specialist - Live and Monetization - Dublin - Dutch Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Independent decision-making"]

Ensure Trust & Safety policies are enforced accurately for live and monetization operations at scale. You’ll conduct analytical quality audits, perform root cause analyses on recurring moderation issues, and provide expert policy judgment for complex or high-risk cases. Lead calibration and training rollouts to improve consistency across moderation teams and partners, and use QA dashboards and AI to generate weekly/monthly reporting on accuracy, error trends, and policy gaps.

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FursaFursa
TikTok
TikTok
3 days ago

Quality & Training Specialist - Live and Monetization - Dublin - Dutch Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Ensure Trust & Safety policies are enforced accurately for live and monetization operations at scale. You’ll conduct analytical quality audits, perform root cause analyses on recurring moderation issues, and provide expert policy judgment for complex or high-risk cases. Lead calibration and training rollouts to improve consistency across moderation teams and partners, and use QA dashboards and AI to generate weekly/monthly reporting on accuracy, error trends, and policy gaps.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to verify compliance and meet audit targets.
  • •Deep-dive into recurring quality issues using RCA and provide actionable feedback to improve guidelines and operational processes.
  • •Interpret and validate policy guidance for complex or high-risk cases, including benchmarking via “golden sets.”
  • •Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders to drive global quality goals.
  • •Manage edge cases, ensure policy cascading and implementation, and produce weekly/monthly QA reporting using dashboards and AI; support training rollouts for new policy and guideline updates.

Key Requirements

  • •Conduct analytical quality audits of human moderation and ensure processes comply with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform Root Cause Analysis (RCA) on recurring quality issues, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
  • •Apply deep understanding of content policies, SOPs, and quality methodologies to make expert judgments on complex, ambiguous, or high-risk cases.
  • •Lead calibration sessions and communicate effectively with cross-functional stakeholders, including BPO Partners and internal teams, to align on global quality goals.
  • •Use data visualization and QA/calibration tools to generate reporting, and leverage AI to streamline workflows and improve operational effectiveness.
Experience:Trust and safetyContent moderationComplianceHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementIndependent decision-making
Languages:DutchEnglish
Tech Stack:AIRoot Cause Analysis (RCA)QA dashboardsData visualizationQA/calibration toolsCalibration platformsKOM

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn