Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Teamwork","Attention to safety","Customer-focused","Detail-oriented"]

Deliver vehicles to customers’ doors using custom car haulers, while providing a positive customer experience as part of the “Hauler-Life.” Load and unload vehicles, perform vehicle/hauler inspections, complete customer paperwork, and enter thorough notes into the customer tracking system. Drive safely with a clean driving record in line with Carvana’s CMV policies. Work rotating schedules across 7 days a week and meet role licensing/notary requirements.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, while providing a positive customer experience as part of the “Hauler-Life.” Load and unload vehicles, perform vehicle/hauler inspections, complete customer paperwork, and enter thorough notes into the customer tracking system. Drive safely with a clean driving record in line with Carvana’s CMV policies. Work rotating schedules across 7 days a week and meet role licensing/notary requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Able to perform physically demanding tasks (8+ hours), including detailing vehicles and loading/unloading hauler vehicles in indoor/outdoor conditions.
  • •Requires frequent driving with excellent visual acuity and manual dexterity.
  • •Must meet licensing/notary and DMV/title access requirements (including obtaining a Notary within 90 days and a valid driver’s license).
Experience:2+ years
Skills:Self-motivatedTeamworkAttention to safetyCustomer-focusedDetail-oriented
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn