Sales & Service Lead - Shops at Hudson Yards

Alo Yoga
New York
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Communication","Leadership","Customer service","Team leadership","Analytical thinking"]

Lead the guest experience on the sales floor, delivering product education and coaching to the team, while strengthening client relationships, analyzing reports to drive growth, and ensuring effective staffing and store operations to create a sanctuary-like retail environment.

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Alo Yoga
Alo Yoga
3 months ago

Sales & Service Lead - Shops at Hudson Yards

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Lead the guest experience on the sales floor, delivering product education and coaching to the team, while strengthening client relationships, analyzing reports to drive growth, and ensuring effective staffing and store operations to create a sanctuary-like retail environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
  • •Continue to build the client relationship daily with our customers.
  • •Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
  • •Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • •Leads by example and inspires staff in daily operations and guest experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEmployee DiscountClothing AllowanceWellness Stipend

Key Requirements

  • •2+ years of prior work experience in a client-centric, sales environment
  • •Proven leadership capabilities demonstrating excellent decision making
  • •Values feedback, receptive to receiving feedback and eager to provide
  • •Excellent interpersonal and written communication skills
  • •Leads by example and inspires staff in daily operations and guest experience.
Experience:2+ yearsRetailSalesCustomer service
Skills:CommunicationLeadershipCustomer serviceTeam leadershipAnalytical thinking

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn