Citizens Branch Manager

Citizens Bank
Philadelphia
Workplace: OnsiteFull timeFunction: Business OperationsEducation: high_schoolSkills: ["Customer empowerment","Developing others","Diversity and inclusion practice","Optimizing people productivity","Team well-being","Partner enablement"]

Lead branch performance and drive sales growth while delivering a high-quality colleague and customer experience. You’ll coach and develop your team to meet individual and branch-wide objectives, manage operational integrity, and use financial acumen to guide decisions in a profit-and-loss environment. In a digital-first setting, you’ll support mobile and online banking adoption, build community partnerships, and act as an engaged brand ambassador to deepen and grow customer relationships.

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Citizens Bank
Citizens Bank
2 months ago

Citizens Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead branch performance and drive sales growth while delivering a high-quality colleague and customer experience. You’ll coach and develop your team to meet individual and branch-wide objectives, manage operational integrity, and use financial acumen to guide decisions in a profit-and-loss environment. In a digital-first setting, you’ll support mobile and online banking adoption, build community partnerships, and act as an engaged brand ambassador to deepen and grow customer relationships.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and nurture long-term customer relationships.
  • •Spearhead branch performance and sales growth while sustaining a customer-centric culture.
  • •Coach and develop colleagues through continuous learning and coaching plans to achieve personal and branch-wide goals.
  • •Communicate business priorities to empower colleagues to execute confidently and achieve key targets.
  • •Connect with the local community as a brand ambassador to cultivate new customer relationships and deepen existing ones.

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing teams to drive sales excellence, customer service, and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in a retail or branch banking environment.
  • •Proven experience managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Comply with the SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLS.
Education:High School
Skills:Customer empowermentDeveloping othersDiversity and inclusion practiceOptimizing people productivityTeam well-beingPartner enablement
Certifications:SAFE ActNMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website