TikTok Shop - Seller&Creator Automation Program Manager

TikTok
Singapore
Full timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Problem-solving","Change-management","Cross-functional collaboration"]

Own the Seller & Creator Automation program for a global, safe marketplace. Define what agents can resolve, translate service scenarios into executable, versioned Skill contracts, and design the tool layer and automation boundaries with cross-functional partners. Launch capabilities through controlled experiments, measure outcomes, and iterate based on production quality, failure root causes, and scalable rollout across markets and business models.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
11 hours ago

TikTok Shop - Seller&Creator Automation Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the Seller & Creator Automation program for a global, safe marketplace. Define what agents can resolve, translate service scenarios into executable, versioned Skill contracts, and design the tool layer and automation boundaries with cross-functional partners. Launch capabilities through controlled experiments, measure outcomes, and iterate based on production quality, failure root causes, and scalable rollout across markets and business models.
Location: Singapore
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Define what the seller/creator agent can resolve and translate service scenarios into executable Skill contracts, including scope, permitted actions, and stopping boundaries.
  • •Shape the tool layer by partnering with product and engineering on the capabilities required for agents to complete tasks end to end.
  • •Set the automation boundary by collaborating with policy and regional service owners on which scenarios are automated, which remain human-assisted, and how handoffs work.
  • •Launch and prove capabilities through controlled experiments, own the readout, and decide readiness for scaling.
  • •Own automation metrics by decomposing automation rate into component metrics, setting targets, aligning measurement definitions, and improving resolution quality in production.

Key Requirements

  • •Bachelor's degree or higher.
  • •3+ years delivering service automation, conversational AI, or LLM application capabilities end to end (design to launch).
  • •Hands-on understanding of LLM agent mechanics including tool calling, ReAct-style loops, context construction, and retrieval vs tool calling.
  • •Ability to analyze experiment results (A/B design, significance, denominators) and self-serve data work using SQL or equivalent.
  • •Comfort specifying engineering interfaces (API/tool semantics, batch behavior, failure and idempotency handling) without owning implementation.
Experience:LLMConversational AIE-commerce
Education:Bachelor's
Skills:Problem-solvingChange-managementCross-functional collaboration
Tech Stack:LLMAgentTool callingReActContext constructionMCPSkill contractsPrompt engineeringA/B testingSQLAPIs

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn