Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Run the local Carvana hub within Market Operations, owning day-to-day market performance and customer/employee experience. Lead and develop a team of Customer Advocates by recruiting, onboarding, coaching, and setting performance goals. Monitor and present regular reports to upper management, drive continuous process improvement, and step in alongside the team to support deliveries and wash operations. Handle complex, sensitive customer-facing issues and support morale.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, owning market launch and ongoing market success across operations, logistics, consumer branding, and team effectiveness.
•Build morale and create a continuous positive force within the market.
•Interview, select, onboard, and train Customer Advocates; provide feedback, performance check-ins, and goal-setting for improved performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Act as the go-to expert, jump in to support wash/car-hauler deliveries as needed, continuously improve customer and team experience, and manage complex customer-facing issues.

Pay and Benefits

Salary: USD 70,000 - 77,000

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement while guiding teams to exceed goals.
•Excellent interpersonal and leadership skills with the ability to diagnose and solve complex problems while maintaining focus on the customer experience.

Experience:5+ yearsCustomer serviceLogistics

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingAnalytical thinking

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, owning market launch and ongoing market success across operations, logistics, consumer branding, and team effectiveness.
•Build morale and create a continuous positive force within the market.
•Interview, select, onboard, and train Customer Advocates; provide feedback, performance check-ins, and goal-setting for improved performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Act as the go-to expert, jump in to support wash/car-hauler deliveries as needed, continuously improve customer and team experience, and manage complex customer-facing issues.

Pay and Benefits

Salary: USD 70,000 - 77,000

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement while guiding teams to exceed goals.
•Excellent interpersonal and leadership skills with the ability to diagnose and solve complex problems while maintaining focus on the customer experience.

Experience:5+ yearsCustomer serviceLogistics

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingAnalytical thinking

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website