Staff Software Engineer, Enterprise Product

Decagon
New York, San Francisco
Workplace: OnsiteFull timeUSD 300,000 - 430,000 annuallyFunction: Software EngineeringExperience: 6+ yearsSkills: ["Leadership","Mentoring","Communication","Collaboration","Problem-solving"]

Lead the technical direction for Decagon’s Agent Building platform, shaping scalable patterns and architecture for a growing customer base; mentor engineers, collaborate with product and design teams, and drive initiatives from discovery to launch, focusing on AI-powered tools and observability to improve agent performance.

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Decagon
Decagon
7 months ago

Staff Software Engineer, Enterprise Product

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the technical direction for Decagon’s Agent Building platform, shaping scalable patterns and architecture for a growing customer base; mentor engineers, collaborate with product and design teams, and drive initiatives from discovery to launch, focusing on AI-powered tools and observability to improve agent performance.
Location: New York, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Drive technical direction for the Agent Building platform, establishing patterns and architecture that scale with our customer base and features
  • •Lead complex initiatives from ambiguous requirements to shipped products
  • •Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
  • •Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
  • •Partner directly with customers and cross-functional teams to identify opportunities and validate product direction

Pay and Benefits

Salary: USD 300,000 - 430,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •6+ years building full-stack software products with impact on technical direction
  • •Deep expertise in TypeScript and/or Python with strong architecture and system design skills
  • •Proven ability to design abstractions and platforms serving diverse use cases
  • •Track record of leading technical initiatives and driving consensus across teams
  • •History of mentoring engineers and establishing technical standards
Experience:6+ yearsAIConversational AIDeveloper tools
Skills:LeadershipMentoringCommunicationCollaborationProblem-solving
Tech Stack:TypeScriptPythonLLMsAIObservabilityData analytics

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor