Autodesk

5 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own and execute Customer Success planning for a portfolio of Autodesk’s largest regional customers across Australia and New Zealand, primarily in the AECO industry. Drive onboarding, product adoption, and measurable ROI by aligning Autodesk solutions to customer business outcomes. Coordinate with Sales, Technical Sales, Channel Partners, Product Specialists, Technical Support, and Renewal teams, monitor usage and health indicators, and communicate value through success stories and value realization metrics.

Location: Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure assigned customers maximize Return on Investment (ROI) from their partnership with Autodesk.
•Co-create and execute tailored Customer Success Plans aligned to customers’ strategic priorities and solution adoption.
•Orchestrate Customer Success planning and execution by coordinating customers, Autodesk teams, and Channel Partners.
•Document and communicate measurable business value via customer success stories and value realization metrics.
•Support onboarding and monitor product adoption and customer health to reduce churn risk and drive long-term success.

Key Requirements

•Experience or familiarity with the Architecture, Engineering, Construction, and Operations (AECO) industry.
•5–10 years of experience in Sales, Customer Success, Technical Consulting, or Implementation Consulting, or equivalent experience supporting SaaS solutions for BIM and digital transformation.
•Demonstrated ability to understand customer business challenges and align technology solutions to desired business outcomes.
•Experience working with large enterprise organizations and complex stakeholder environments.
•Excellent executive-level communication, presentation, and relationship management skills, with a customer-first mindset.

Experience:5-10 yearsAECOSaaSDigital transformationEnterpriseBIM

Skills:Executive-level communicationPresentationRelationship managementCustomer empathyPrioritization

Tech Stack:Autodesk Construction CloudAutodesk FormaRevitCivil 3DNavisworksSaaS

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

5 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure assigned customers maximize Return on Investment (ROI) from their partnership with Autodesk.
•Co-create and execute tailored Customer Success Plans aligned to customers’ strategic priorities and solution adoption.
•Orchestrate Customer Success planning and execution by coordinating customers, Autodesk teams, and Channel Partners.
•Document and communicate measurable business value via customer success stories and value realization metrics.
•Support onboarding and monitor product adoption and customer health to reduce churn risk and drive long-term success.

Key Requirements

•Experience or familiarity with the Architecture, Engineering, Construction, and Operations (AECO) industry.
•5–10 years of experience in Sales, Customer Success, Technical Consulting, or Implementation Consulting, or equivalent experience supporting SaaS solutions for BIM and digital transformation.
•Demonstrated ability to understand customer business challenges and align technology solutions to desired business outcomes.
•Experience working with large enterprise organizations and complex stakeholder environments.
•Excellent executive-level communication, presentation, and relationship management skills, with a customer-first mindset.

Experience:5-10 yearsAECOSaaSDigital transformationEnterpriseBIM

Skills:Executive-level communicationPresentationRelationship managementCustomer empathyPrioritization

Tech Stack:Autodesk Construction CloudAutodesk FormaRevitCivil 3DNavisworksSaaS

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor