Customer Support Agent with English and Vietnamese

Amber Studio
Manila
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Adaptability"]

Support live players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Gather player details, identify root causes, and deliver personalized solutions while staying current on game and feature changes. Monitor backlog and report negative trends, maintaining daily/weekly/monthly KPI performance. Work with multilingual support in a fast-paced environment, contributing feedback to improve the player experience and community.

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FursaFursa
Amber Studio
Amber Studio
2 days ago

Customer Support Agent with English and Vietnamese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support live players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Gather player details, identify root causes, and deliver personalized solutions while staying current on game and feature changes. Monitor backlog and report negative trends, maintaining daily/weekly/monthly KPI performance. Work with multilingual support in a fast-paced environment, contributing feedback to improve the player experience and community.
Location: Manila
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide support and answer inquiries for live players.
  • •Gather relevant player data, identify root causes, and offer personalized solutions.
  • •Stay updated on game, feature, design, and procedural changes.
  • •Check the backlog and report negative trends as soon as possible.
  • •Maintain KPI results on a daily/weekly/monthly basis.

Pay and Benefits

Perks:Training Programs

Key Requirements

  • •Native-level written and spoken Vietnamese fluency.
  • •High-level written and spoken English fluency.
  • •At least 1 year of working experience in customer service, player support, or a contact center.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Ability to diagnose and solve problems of varying complexity using multiple tools or knowledge bases.
Experience:1+ years
Skills:CommunicationProblem-solvingAdaptability
Languages:VietnameseEnglish

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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