NTT

8 months ago

Security Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide front-line support for clients’ firewall infrastructure as a Security Managed Services Engineer (L1), ensuring SLAs are met with zero missed conditions. Monitor client environments, investigate incidents and service requests, and resolve issues via telephonic support, ITSM tickets, or chat. Schedule maintenance such as patching and configuration changes, manage shift handovers, update knowledge articles, and support automation, optimization, and disaster recovery testing.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Maintain clients’ firewall infrastructures to meet SLAs with zero missed conditions.
•Monitor client infrastructure and solutions, identifying and investigating problems and errors.
•Handle standard and low-complexity incidents and service requests via telephonic support, ITSM tickets, or chat.
•Schedule maintenance activities such as patching and configuration changes, and follow handover procedures for shift changes.
•Identify opportunities to optimize work through automation and support disaster recovery functions and tests when needed.

Key Requirements

•Entry-level experience troubleshooting and supporting security, network, data center, systems, or storage administration and monitoring services in a medium to large ICT organization.
•Working knowledge of ITIL processes.
•Active listening skills (paraphrasing, probing for relevant information, and not interrupting).
•Discipline in handling tickets daily and acting promptly per defined SOPs.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing

Skills:Active listeningCommunicationClient-centric mindsetAbility to work under pressurePlanning

Tech Stack:ITILITSM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT