1 week ago

Senior Associate Service Quality Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Assess and evaluate the quality of products, services, and processes to ensure they meet internal standards and customer expectations. Use quality analysis methodologies to identify defects and deviations, investigate root causes, and implement corrective and preventive actions. Monitor quality metrics and trends, perform regular quality audits for compliance, and support quality training and continuous improvement initiatives while guiding quality analysts.

Location: India

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Conduct comprehensive quality analyses and evaluations of products, services, or processes using appropriate quality tools and methodologies.
•Identify and document quality issues or deviations from standards and collaborate to investigate root causes.
•Develop and implement corrective and preventive actions to address quality issues and prevent recurrence.
•Monitor and analyze quality performance metrics and trends to identify improvement opportunities.
•Conduct regular quality audits and support delivery of quality training programs and continuous improvement initiatives.

Key Requirements

•Developing knowledge of quality assurance methodologies, tools, and best practices.
•Developing experience analyzing and improving customer service processes.
•Good analytical and problem-solving skills.
•Developing proficiency in using quality monitoring systems and related technologies.
•Moderate experience as a Quality Analyst or in a similar quality assurance role, preferably related to the organization’s products or services.

Education:Bachelor's in Business Management or Operations

Skills:Analytical skillsProblem-solvingCommunicationInterpersonal skillsDetail-oriented

Certifications:Six Sigma Green BeltSix Sigma Black BeltISO 9001 Lead auditorCertified Quality Manager

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT