Técnico/a Helpdesk Nivel 2 (Barcelona, ES)

Atos
Barcelona
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-2 yearsSkills: ["Communication","Teamwork"]

We are seeking a Level 2 Helpdesk Technician to expertly handle escalated incidents, diagnose complex hardware, software and network issues, and configure operating systems and corporate applications. You’ll document procedures, update knowledge bases, collaborate with Level 3 for critical incidents, and ensure SLA adherence in a fast-paced, presencial Barcelona environment, contributing to stable, secure IT operations.

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Atos
Atos
6 months ago

Técnico/a Helpdesk Nivel 2 (Barcelona, ES)

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Last checked: 11 hours agoStatus: Live

Job Summary

We are seeking a Level 2 Helpdesk Technician to expertly handle escalated incidents, diagnose complex hardware, software and network issues, and configure operating systems and corporate applications. You’ll document procedures, update knowledge bases, collaborate with Level 3 for critical incidents, and ensure SLA adherence in a fast-paced, presencial Barcelona environment, contributing to stable, secure IT operations.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Atender incidencias escaladas desde Nivel 1 que requieren conocimientos técnicos avanzados.
  • •Diagnosticar y resolver problemas complejos de hardware, software y redes.
  • •Configurar sistemas operativos, aplicaciones corporativas y dispositivos de red.
  • •Realizar análisis de causa raíz y aplicar soluciones definitivas.
  • •Colaborar con Nivel 3 en incidencias críticas y documentar procedimientos.

Key Requirements

  • •Formación: Ciclo Formativo técnico de Grado Medio o Superior.
  • •Experiencia: 2 años realizando funciones de soporte de Nivel 2.
  • •Conocimientos avanzados en sistemas operativos (Windows, macOS).
  • •Capacidad de análisis y resolución de problemas complejos.
  • •Buenas habilidades de comunicación y trabajo en equipo.
Experience:2-2 yearsInformation technology
Skills:CommunicationTeamwork
Certifications:ITIL Foundations
Languages:Catalan
Tech Stack:WindowsMacOSITIL Foundations

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn