Agent, Reservations (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Active listening","Problem-solving","Organization","Work under pressure"]

Own Rooms reservations as the main point of contact, delivering a welcoming first impression and converting inquiries into contracted bookings. Support the Sales and Marketing team by maximizing hotel revenue and KPIs through accurate reservation processing (OPERA), upselling, upselling outlets, and handling calls using approved scripts and standards. Provide information on facilities, availability, rates, and policies, coordinate with concierge and restaurant reservations, and maintain guest data, VIP bookings, and reservations excellence onboarding.

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Kerzer International
Kerzer International
1 day ago

Agent, Reservations (Dubai, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own Rooms reservations as the main point of contact, delivering a welcoming first impression and converting inquiries into contracted bookings. Support the Sales and Marketing team by maximizing hotel revenue and KPIs through accurate reservation processing (OPERA), upselling, upselling outlets, and handling calls using approved scripts and standards. Provide information on facilities, availability, rates, and policies, coordinate with concierge and restaurant reservations, and maintain guest data, VIP bookings, and reservations excellence onboarding.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Serve as the main contact for Rooms reservations, greet callers using standard scripts, and convert inquiries into bookings while maximizing revenue.
  • •Support sales and marketing efforts by implementing strategies and business plans to achieve hotel revenue goals and KPIs.
  • •Process reservation requests accurately in the property management system (OPERA), verify details, assign confirmation/cancellation numbers, and send confirmation letters within 2 hours.
  • •Answer guest questions about facilities and services, explain guarantee/cancellation policies, manage special requests, and identify upsell opportunities.
  • •Maintain guest data quality by updating VIP bookings and guest preferences (including SAGA), resolving complaints, and coordinating with concierge and restaurant reservations.

Key Requirements

  • •Degree/Diploma in Hotel Management or equivalent (hotel management graduate or reservations operations certification).
  • •1-2 years minimum experience in a similar role in a four- or five-star hotel.
  • •Knowledge of reservation and distribution tools, plus Opera/Fidelio knowledge and Microsoft Office skills.
  • •UAE/GCC local market experience.
  • •Excellent communication skills, strong telephone skills, and the ability to work under pressure to meet deadlines.
Experience:1-2 yearsHospitality
Education:
Skills:CommunicationActive listeningProblem-solvingOrganizationWork under pressure
Languages:English
Tech Stack:OperaFidelioOPERASAGAMicrosoft OfficeProperty management systemOnline Travel Agent extranets

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn