Gorgias

4 weeks ago

Principal AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Architect and scale internal AI evaluation platforms and tooling, enabling automated lifecycle management for AI agents. Lead cross-team collaboration, mentor engineers, and drive reliable, scalable AI evaluation workflows to accelerate time-to-market and improve agent performance.

Location: Belgrade

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Architect and lead the development of the internal evaluation platform to automate the AI lifecycle from testing to production monitoring
•Accelerate time-to-market by designing tools and workflows that shorten delivery of calibrated, production-ready agents
•Collaborate with the Orchestration team to build robust, scalable infrastructure for complex evals and agentic simulations
•Serve as AI technical lead for product squads, guiding agent design, failure analysis, and best practices
•Mentor engineers to apply rigorous system design to AI, and ensure continuous observability of production insights to inform future iterations

Pay and Benefits

Salary: EUR 133,304 - 166,174 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsurancePaid LeaveLearning Budget

Key Requirements

•8+ years of engineering experience with a track record of building scalable systems
•Strong backend experience, preferably Python, with distributed systems expertise
•Experience with AI/LLMs, prompting, agent orchestration, and evaluation workflows
•Proficiency in building and operating APIs and scalable services, plus observability and performance monitoring
•Ability to mentor, lead, and collaborate across AI, ML, and product teams

Experience:8+ yearsAiEcommerceSaaS

Skills:LeadershipMentorshipCommunicationCollaborationProblem-solving

Languages:English

Tech Stack:PythonKafkaPub/SubLLMsRAGAPIsMonitoringObservability

Company Brief

Gorgias

Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Gorgias

4 weeks ago

Principal AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Belgrade

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Architect and lead the development of the internal evaluation platform to automate the AI lifecycle from testing to production monitoring
•Accelerate time-to-market by designing tools and workflows that shorten delivery of calibrated, production-ready agents
•Collaborate with the Orchestration team to build robust, scalable infrastructure for complex evals and agentic simulations
•Serve as AI technical lead for product squads, guiding agent design, failure analysis, and best practices
•Mentor engineers to apply rigorous system design to AI, and ensure continuous observability of production insights to inform future iterations

Pay and Benefits

Salary: EUR 133,304 - 166,174 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsurancePaid LeaveLearning Budget

Key Requirements

•8+ years of engineering experience with a track record of building scalable systems
•Strong backend experience, preferably Python, with distributed systems expertise
•Experience with AI/LLMs, prompting, agent orchestration, and evaluation workflows
•Proficiency in building and operating APIs and scalable services, plus observability and performance monitoring
•Ability to mentor, lead, and collaborate across AI, ML, and product teams

Experience:8+ yearsAiEcommerceSaaS

Skills:LeadershipMentorshipCommunicationCollaborationProblem-solving

Languages:English

Tech Stack:PythonKafkaPub/SubLLMsRAGAPIsMonitoringObservability

Company Brief

Gorgias

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor