IT Support Engineer

Binghatti
Dubai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Troubleshooting"]

Provide first- and second-line IT support to resolve employee incidents and service requests across hardware, software, and networking. Maintain and monitor desktop systems, printers, and performance through routine checks, updates, and proactive troubleshooting. Manage user accounts and access rights, maintain ticket tracking within service-level agreements, and keep documentation and internal knowledge bases up to date. Escalate complex issues and assist with onboarding and basic training for IT and security protocols.

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Binghatti
Binghatti
5 months ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support to resolve employee incidents and service requests across hardware, software, and networking. Maintain and monitor desktop systems, printers, and performance through routine checks, updates, and proactive troubleshooting. Manage user accounts and access rights, maintain ticket tracking within service-level agreements, and keep documentation and internal knowledge bases up to date. Escalate complex issues and assist with onboarding and basic training for IT and security protocols.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first and second line support for hardware, software, and networking issues reported by employees.
  • •Install, configure, and maintain desktop computers, laptops, printers, and manage software installations, updates, and licenses.
  • •Monitor IT systems for performance and reliability and perform routine system checks and maintenance.
  • •Create and manage user accounts, permissions, and access rights; assist onboarding new employees with IT setups.
  • •Log, track, and follow up on incidents and service requests in an IT service management tool within service level agreements; maintain documentation and knowledge bases.

Key Requirements

  • •Minimum 3+ years of experience in a similar IT support role.
  • •Bachelor’s degree in IT Applications, Computer Science, or a related field.
  • •Strong technical troubleshooting and problem-solving skills.
  • •Excellent knowledge of Windows/macOS environments and networking fundamentals.
  • •Experience with helpdesk ticketing systems, hardware/software issue resolution, and maintaining IT documentation.
Experience:3+ years
Education:Bachelor's in IT Applications, Computer Science or a related field
Skills:Customer serviceCommunicationProblem-solvingTroubleshooting
Tech Stack:WindowsMacOSNetworking fundamentalsHelpdesk ticketing systems

Company Brief

Binghatti
Real estate developer known for residential and mixed-use projects across the UAE, especially in Dubai. Develops, markets, and delivers branded towers and communities with distinctive architectural design and luxury positioning.
Industry: Real Estate Development
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn