Customer Experience Agent, 2026 New Grad

Whatnot
Phoenix
Workplace: HybridFull timeUSD 24.04 - 24.04 hourlyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-first mindset","Multitasking","Teamwork"]

Help buyers and sellers by resolving customer issues across payments, orders, and shipments with a customer-first mindset. You’ll become an expert in Whatnot’s product, processes, and systems, work with other departments to troubleshoot open questions, and reduce repeat contacts by improving the overall customer experience. Ideal for jump-starting a career in a fast-growing live commerce marketplace with hands-on user impact.

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Whatnot
Whatnot
7 months ago

Customer Experience Agent, 2026 New Grad

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Last checked: 1 hour agoStatus: Live

Job Summary

Help buyers and sellers by resolving customer issues across payments, orders, and shipments with a customer-first mindset. You’ll become an expert in Whatnot’s product, processes, and systems, work with other departments to troubleshoot open questions, and reduce repeat contacts by improving the overall customer experience. Ideal for jump-starting a career in a fast-growing live commerce marketplace with hands-on user impact.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Interact with buyers and sellers to ensure a positive customer experience
  • •Resolve customer issues related to payments, orders, shipments, and general questions in a timely manner
  • •Learn and apply Whatnot’s product, processes, and systems to drive positive outcomes
  • •Collaborate with other departments to troubleshoot, research, and resolve open questions
  • •Identify opportunities to eliminate repeat contacts and improve the overall customer experience

Pay and Benefits

Salary: USD 24.04 hourly
Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

  • •Bachelor’s degree (graduating Dec 2025 or by Summer 2026) in any field or equivalent practical experience
  • •Strong communication skills to explain clearly and compassionately
  • •Customer-first attitude with a desire to solve problems with ownership
  • •Ability to multitask and learn new systems quickly
  • •Weekend availability required
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-first mindsetMultitaskingTeamwork
Tech Stack:ZendeskIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn