District Operations Center Supervisor

Eaton
Edmonton
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Customer focus","Drive for results","Building effective teams","Conflict management","Problem solving"]

Oversee the safe, timely, and cost-effective execution of electrical service projects within the district. Lead and develop field service representatives, coordinate service programs, and serve as the primary technical and customer contact for service and warranty issues. Ensure compliance with safety policies, manage operations and KPIs in a 24/7 environment, and support strategic planning and continuous improvement while traveling to customer sites and training.

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Eaton
Eaton
1 week ago

District Operations Center Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: first listed 2 days ago

Job Summary

Oversee the safe, timely, and cost-effective execution of electrical service projects within the district. Lead and develop field service representatives, coordinate service programs, and serve as the primary technical and customer contact for service and warranty issues. Ensure compliance with safety policies, manage operations and KPIs in a 24/7 environment, and support strategic planning and continuous improvement while traveling to customer sites and training.
Location: Edmonton
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Supervise and develop field service representatives by directing staffing, recruiting, training, talent assessment, performance appraisal, and professional development.
  • •Provide operational leadership by managing and coordinating service programs, overseeing project completion, and supporting backlog management and strategic planning.
  • •Serve as the primary customer technical contact for service and technical issues, mentoring and backing up field personnel while coordinating warranty resolutions.
  • •Ensure safety and compliance by implementing safety programs, providing safety equipment, overseeing hazardous/non-hazardous material disposal, and leading field safety training.
  • •Manage business and process operations by submitting monthly operations reports, handling escalations in a 24/7 environment, monitoring KPIs, and driving process improvements.

Pay and Benefits

Perks:Company VehicleCell PhonePaid LeaveRetirement

Key Requirements

  • •Diploma or degree in an Electrical field from an accredited institution, or Red Seal Interprovincial Journeyman Electrician Certification/Ticket.
  • •5 years of experience evaluating and servicing electrical distribution or control systems.
  • •Experience directing and supervising a technical field service team, plus prior sales experience.
  • •Knowledge and practice of safety precautions when working with electrical equipment.
  • •Business travel to customer sites; travel to the United States for training; valid, unrestricted driver’s license; legally authorized to work in Canada without company sponsorship.
Education:Certification / Diploma in Electrical
Skills:Customer focusDrive for resultsBuilding effective teamsConflict managementProblem solving
Licenses:Valid driver's license
Certifications:Red Seal Interprovincial Journeyman Electrician

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn