Trust & Risk Agent (French Speaking)

Whatnot
Dublin
Workplace: HybridFull timeEUR 35,000 - 42,500 annuallyFunction: Legal, Risk & ComplianceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first attitude","De-escalation","Problem-solving","Process improvement","Professional communication"]

Serve as front-line support for French users on a high-impact Trust & Risk team, handling escalated and emergency issues on the platform. Provide inbound email support, de-escalate and educate customers to reach resolutions, and investigate complex, sensitive trust and risk cases while maintaining satisfaction. Triage a backlog, monitor key operations metrics, and collaborate with other departments to resolve open questions and improve marketplace safety.

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Whatnot
Whatnot
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Trust & Risk Agent (French Speaking)

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Job Summary

Serve as front-line support for French users on a high-impact Trust & Risk team, handling escalated and emergency issues on the platform. Provide inbound email support, de-escalate and educate customers to reach resolutions, and investigate complex, sensitive trust and risk cases while maintaining satisfaction. Triage a backlog, monitor key operations metrics, and collaborate with other departments to resolve open questions and improve marketplace safety.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Provide inbound email support for French users experiencing trust and safety issues.
  • •De-escalate and educate customers to drive successful resolutions and improved marketplace safety.
  • •Investigate complex, high-sensitivity Trust & Risk cases while maintaining customer satisfaction.
  • •Serve as the escalation point for issues requiring nuanced understanding of language and culture.
  • •Work with other departments to research and resolve open questions, while reviewing metrics and managing a backlog of issues.

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceRemote Work401kPensionPaid LeaveChildcare

Key Requirements

  • •2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience, or fulfilment.
  • •Fluency in French and English.
  • •Weekend availability required.
  • •Experience with customer-facing support systems such as Zendesk, Kustomer, or Intercom.
  • •Experience in social media, parcel delivery, marketplace sellers/vendors, or fraud operations.
Experience:2+ yearsTrust & SafetyCustomer serviceEcommerceMarketplaceFraud operations
Education:Bachelor's
Skills:Customer-first attitudeDe-escalationProblem-solvingProcess improvementProfessional communication
Languages:FrenchEnglish
Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn