Customer Success & Product Manager

Wing Assistant
Mexico City
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["High ownership","Customer obsession","Detail-oriented","Fast learner","Strong communicator"]

Own customer onboarding and ongoing support end-to-end, removing blockers and helping customers fully adopt and maximize the platform. Become an expert in Central products, configure workflows and integrations, troubleshoot implementations, and build demos/proof-of-concepts using AI-powered capabilities. Translate customer needs into clear product requirements and work with Product and Engineering to drive improvements, while also identifying opportunities for expansion and higher-tier plans.

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FursaFursa
Wing Assistant
Wing Assistant
22 hours ago

Customer Success & Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer onboarding and ongoing support end-to-end, removing blockers and helping customers fully adopt and maximize the platform. Become an expert in Central products, configure workflows and integrations, troubleshoot implementations, and build demos/proof-of-concepts using AI-powered capabilities. Translate customer needs into clear product requirements and work with Product and Engineering to drive improvements, while also identifying opportunities for expansion and higher-tier plans.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and requests quickly, owning issues from initial inquiry through resolution while providing clear follow-through.
  • •Build and configure workflows and integrations on behalf of customers, troubleshoot implementations, and determine configuration changes, workflow changes, or product enhancements.
  • •Conduct customer discovery to capture workflows, requirements, and desired outcomes, then translate them into product requirements and specifications.
  • •Use AI tools to research, prototype, improve prompts, and build AI-powered workflows, demos, and enablement materials tailored to customer use cases.
  • •Manage customer accounts and documentation, and identify upsell/expansion opportunities to drive adoption and revenue growth.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
  • •2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role.
  • •Experience working with SaaS or technology products, preferably in a fast-growing or startup environment.
  • •Comfort learning technical concepts and working with APIs, webhooks, integrations, workflow automation, and AI tools/LLMs.
  • •Ability to translate customer workflows and business requirements into clear product requirements, specifications, and actionable tasks for Product and Engineering teams.
Experience:SaaSStartupTechnology productsAI/LLMs
Education:Bachelor's
Skills:High ownershipCustomer obsessionDetail-orientedFast learnerStrong communicator
Tech Stack:AI promptingPrompt optimizationWebhooksAPIsZapierThird-party integrationsScriptingAutomationAI-powered workflowsAI agentsLLMsCRM or customer success platformsNo-code/low-code tools

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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