Cyble

2 weeks ago

Customer Success Manager - Thailand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own enterprise customer success for threat intelligence (TI) and cybersecurity accounts, guiding onboarding, adoption, and measurable value realization. Serve as the technical bridge across customers, product, and engineering to resolve issues and operationalize Cyble’s TI capabilities. Drive retention and expansion through renewals, upsell/cross-sell, and QBRs, while building customized workflows, dashboards, and security use cases for outcomes like brand protection and phishing monitoring.

Location: Thailand

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as primary point of contact for enterprise TI customers, ensuring onboarding, adoption, and ongoing success.
•Monitor customer health, proactively engage at-risk accounts, and run weekly/monthly cadence and QBRs focused on ROI and roadmap alignment.
•Understand customer threat intelligence and security stack, identify integrations, and help operationalize Cyble’s TI capabilities.
•Serve as technical bridge between customer, product, and engineering to resolve issues and collect feature feedback.
•Drive renewals and net revenue retention above 100%, and expand accounts via upsell/cross-sell while tracking adoption and satisfaction metrics.

Pay and Benefits

Salary: USD 25,000 - 50,000 annually

Key Requirements

•5+ years in Customer Success, Technical Account Management, or Solution Engineering within Cyber Threat Intelligence / Security SaaS.
•Strong understanding of CTI concepts such as TTPs, IOCs, malware analysis, dark web, and vulnerability intelligence.
•Experience managing at least 15 clients simultaneously with exposure to different geographies.
•Proven upselling/cross-selling record within enterprise accounts.
•Experience using CRM and CS tools including HubSpot, Gainsight, Salesforce, and JIRA.

Experience:6+ yearsCyber threat intelligenceSecurity SaaS

Skills:CommunicationProblem-solvingGrowth mindsetPresentationCollaboration

Certifications:CISSPCEHOSINT AnalystCTIA

Tech Stack:HubSpotGainsightSalesforceJIRACyble Vision

Eligibility

Nationality:US National

Company Brief

Cyble

Provides cyber threat intelligence, dark web monitoring, and digital risk protection services to help organizations detect, investigate, and remediate cyber threats, data leaks, and fraud across surface, deep, and dark web sources.

Industry: Cybersecurity

Website

Loading job details...

Preparing the role view and application actions.

Cyble

2 weeks ago

Customer Success Manager - Thailand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Thailand

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as primary point of contact for enterprise TI customers, ensuring onboarding, adoption, and ongoing success.
•Monitor customer health, proactively engage at-risk accounts, and run weekly/monthly cadence and QBRs focused on ROI and roadmap alignment.
•Understand customer threat intelligence and security stack, identify integrations, and help operationalize Cyble’s TI capabilities.
•Serve as technical bridge between customer, product, and engineering to resolve issues and collect feature feedback.
•Drive renewals and net revenue retention above 100%, and expand accounts via upsell/cross-sell while tracking adoption and satisfaction metrics.

Pay and Benefits

Salary: USD 25,000 - 50,000 annually

Key Requirements

•5+ years in Customer Success, Technical Account Management, or Solution Engineering within Cyber Threat Intelligence / Security SaaS.
•Strong understanding of CTI concepts such as TTPs, IOCs, malware analysis, dark web, and vulnerability intelligence.
•Experience managing at least 15 clients simultaneously with exposure to different geographies.
•Proven upselling/cross-selling record within enterprise accounts.
•Experience using CRM and CS tools including HubSpot, Gainsight, Salesforce, and JIRA.

Experience:6+ yearsCyber threat intelligenceSecurity SaaS

Skills:CommunicationProblem-solvingGrowth mindsetPresentationCollaboration

Certifications:CISSPCEHOSINT AnalystCTIA

Tech Stack:HubSpotGainsightSalesforceJIRACyble Vision

Eligibility

Nationality:US National

Company Brief

Cyble

Industry: Cybersecurity

Website