Product Support Engineer - EMEA

Ashby
Berlin
Workplace: RemoteFull time45,000 - 80,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Teamwork","Problem-solving","Customer-service","Documentation"]

Support Engineer in Europe focused on diagnosing and resolving technical issues, championing API/integration troubleshooting, and improving product through customer feedback. You’ll collaborate with Engineering to escalate complex issues, contribute to documentation, and enable the support team with deep knowledge of Ashby’s integration capabilities and data flows.

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FursaFursa
Ashby
Ashby
6 months ago

Product Support Engineer - EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Engineer in Europe focused on diagnosing and resolving technical issues, championing API/integration troubleshooting, and improving product through customer feedback. You’ll collaborate with Engineering to escalate complex issues, contribute to documentation, and enable the support team with deep knowledge of Ashby’s integration capabilities and data flows.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.
  • •Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.
  • •Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
  • •Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
  • •Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Pay and Benefits

Salary: 45,000 - 80,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveParental LeaveHealth InsuranceLearning Budget

Key Requirements

  • •Technical troubleshooting with a deep understanding of Ashby capabilities and systems, including investigation of integration issues, API inquiries, and bug reports.
  • •Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.
  • •Excellent verbal and written communication skills, with ability to explain technical concepts to non-technical users and document reproduction steps clearly.
  • •Customer-focused mindset with a proactive approach to solving problems and delivering a great customer experience.
  • •Ability to collaborate effectively with engineering teams and contribute to product documentation and enablement.
Experience:SaaSEnterprise software
Skills:CommunicationTeamworkProblem-solvingCustomer-serviceDocumentation
Tech Stack:APIsIntegration frameworksHTTPScripting

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor