Operations Senior Analyst

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Strategic thinking","Problem-solving","Cross-functional collaboration"]

Drive customer success operations by leading organization-wide program and project initiatives that improve satisfaction, usage scoring, churn reduction, and service adoption. Own operational excellence efforts through program/project execution, change management, process optimization, and KPI monitoring. Partner cross-functionally with global stakeholders to define data-driven insights, set priorities, and accelerate adoption of new ways of working across delivery teams.

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FursaFursa
Salesforce
Salesforce
1 day ago

Operations Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive customer success operations by leading organization-wide program and project initiatives that improve satisfaction, usage scoring, churn reduction, and service adoption. Own operational excellence efforts through program/project execution, change management, process optimization, and KPI monitoring. Partner cross-functionally with global stakeholders to define data-driven insights, set priorities, and accelerate adoption of new ways of working across delivery teams.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead program management to define and execute work strategies aligned with company and organizational goals, supporting improvement cycles with data.
  • •In a PM/PMO capacity, lead service/operations strengthening projects including global initiatives.
  • •Drive change management by partnering with stakeholders to apply new ways of working early for delivery teams.
  • •Identify process improvement and efficiency opportunities, and design and implement optimization plans.
  • •Track and analyze key performance indicators (KPIs), set problem statements from insights, and collaborate cross-functionally to ensure alignment.

Key Requirements

  • •3+ years of practical experience in project or program management.
  • •Strong leadership and ability to proactively drive alignment and execution with stakeholders.
  • •Excellent communication skills with diverse stakeholders, including business leaders, and experience collaborating with global team members.
  • •Native-level Japanese and business-level English.
  • •Ability to analyze operational data and create reports to support decision-making; deep knowledge of business processes and best practices.
Skills:LeadershipCommunicationStrategic thinkingProblem-solvingCross-functional collaboration
Languages:JapaneseEnglish
Tech Stack:Salesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor