Customer Experience Manager

Cloudflare
Austin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Negotiation","Relationship-building","Data analysis"]

Lead the post-sale customer journey from onboarding to renewal, acting as a trusted advisor and commercial owner of the account. Collaborate with Sales to forecast and conduct executive reviews, embed AI-driven optimization, and drive retention and growth for Cloudflare customers across Austin, TX.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
2 months ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead the post-sale customer journey from onboarding to renewal, acting as a trusted advisor and commercial owner of the account. Collaborate with Sales to forecast and conduct executive reviews, embed AI-driven optimization, and drive retention and growth for Cloudflare customers across Austin, TX.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage customer engagement from onboarding through the entire customer lifecycle.
  • •Be a Trusted Advisor to your customers.
  • •Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
  • •Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
  • •Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
Travel: Low travel

Pay and Benefits

Perks:Paid LeaveHealth Insurance

Key Requirements

  • •Minimum 3 years of experience in a Customer Success/Account Management role or Inside/Field sales.
  • •2+ years relative industry experience, with experience in cloud security and/or performance industries preferred.
  • •Bachelor's degree and/or other professional qualification.
  • •Strong understanding of or willingness to learn about computer networking and how the Internet works; network security is a plus.
  • •Experience with project management, account portfolio planning, Cloud implementation and prioritization.
Experience:3+ yearsCloud securitySaaSRenewalsNetworking
Education:Bachelor's
Skills:CommunicationProblem-solvingNegotiationRelationship-buildingData analysis
Languages:English
Tech Stack:LLMsCRMData analyticsAutomationAI analytics

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn