Cloudflare

1 month ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the post-sale customer journey from onboarding to renewal, acting as a trusted advisor and commercial owner of the account. Collaborate with Sales to forecast and conduct executive reviews, embed AI-driven optimization, and drive retention and growth for Cloudflare customers across Austin, TX.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage customer engagement from onboarding through the entire customer lifecycle.
•Be a Trusted Advisor to your customers.
•Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
•Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
•Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveHealth Insurance

Key Requirements

•Minimum 3 years of experience in a Customer Success/Account Management role or Inside/Field sales.
•2+ years relative industry experience, with experience in cloud security and/or performance industries preferred.
•Bachelor's degree and/or other professional qualification.
•Strong understanding of or willingness to learn about computer networking and how the Internet works; network security is a plus.
•Experience with project management, account portfolio planning, Cloud implementation and prioritization.

Experience:3+ yearsCloud securitySaaSRenewalsNetworking

Education:Bachelor's

Skills:CommunicationProblem-solvingNegotiationRelationship-buildingData analysis

Languages:English

Tech Stack:LLMsCRMData analyticsAutomationAI analytics

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

1 month ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage customer engagement from onboarding through the entire customer lifecycle.
•Be a Trusted Advisor to your customers.
•Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
•Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
•Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveHealth Insurance

Key Requirements

•Minimum 3 years of experience in a Customer Success/Account Management role or Inside/Field sales.
•2+ years relative industry experience, with experience in cloud security and/or performance industries preferred.
•Bachelor's degree and/or other professional qualification.
•Strong understanding of or willingness to learn about computer networking and how the Internet works; network security is a plus.
•Experience with project management, account portfolio planning, Cloud implementation and prioritization.

Experience:3+ yearsCloud securitySaaSRenewalsNetworking

Education:Bachelor's

Skills:CommunicationProblem-solvingNegotiationRelationship-buildingData analysis

Languages:English

Tech Stack:LLMsCRMData analyticsAutomationAI analytics

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn